Archived posting to the Leica Users Group, 2011/04/23
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Nathan I am not so sure personally. Two separate situations that Peter has posted about though. On the Summilux 24 of course I have no idea about who said what and interpretations or attitudes etc. It would have been very disappointing for Peter to think that he was going to be shown the lens and be able to handle it and then be left waiting. However if the lens was new stock not unpacked for display or demonstration, I'm not surprised that they would be reluctant to open the box and let someone, anyone try it. Some buyers want such an expensive item to be perfect when delivered to them or if it is a demo may expect a discount. Some Japanese collectors have Leica items shrink wrapped and store them away never to be opened. From their perspective a lens that has had packaging opened is less attractive and valuable, even when the item itself is unmarked. Of course a dealer who had a lens out on their shelf unpacked ought to be happy to spend some time with a prospective customer and let you put such a lens on your camera to try. On the repair quote, Peter has certainly done very well to have that work completed by Don Goldberg so reasonably. I do not know exactly what Leica Japan quoted on. It may well be for more work than was performed by Don. The policy in Solms and New Jersey at least is that every camera function is checked and the quote would include any additional work that they consider is required to return the camera to as new function in every respect. The entire camera (not just the first requested repair) is then guaranteed to be functional as new for twelve months. Of course I do not know what the quote included. To compare fairly you need to know what Leica Japan proposed to perform then guarantee everything against what DAG actually did and what their guarantee covers. If they are doing a CLA on the complete camera as part of the repair then that price is extremely reasonable . Good for them if so. Cheers Geoff *Life's not black and white, except at both ends* http://www.pbase.com/hoppyman On 24 April 2011 03:29, Nathan Wajsman <photo at frozenlight.eu> wrote: > The short answer is that yes, you should complain to Leica Solms. There is > no excuse for poor service. > > Cheers, > Nathan > > On 23 Apr, 2011, at 16:24 , Peter Cheyne wrote: > > > About three weeks ago I made a trip Tokyo. While there I visited Leica > in Ginza, wanting to try the 24/1.4. I asked an assistant if they had the > lens, he nodded, said yes in Japanese and went into the back room. I sat > down and waited. And waited. And waited. My girlfriend decided to go out > and buy cinema tickets as we had already been waiting 15 minutes by then. > I > waited ten minutes longer, then asked the assistant if he had found a copy. > He said, "Oh, you can't try it!" I was so shocked and insulted that I > just > said goodbye and left the store. Being told they have it, then being > ignored, reminded me of a scene in The Pink Panther where someone asked > Clouseau if he knows the right time, and he replied, "Yes, thank you", and > walked on. > > > > Another irk. Leica Japan quoted me ?180,000 to repair the shutter speed > problem on my M7 (warranty just expired). Don Goldberg quoted me $180. He > serviced it thoroughly, speedily and courteously, and it's a gem again. > Before he received it, he guessed it needed a new shutter dial contact > assembly. When he got it, his guess was confirmed. What on Earth did > Leica > Japan think to make a quote of ?180,000? Maybe its their standard practice > to replace the innards and not use their nous, training, or experience to > efficiently address the actual fault. I have been thinking to write a > letter of complaint about this to Leica Solms. Do you think I should, or > is > it a bit much and not really my place to do so? Perhaps Leica Japan are > onto a good thing, and Japanese customers often uncritically pay what they > are quoted. > > > > Peter Cheyne > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > > Nathan Wajsman > Alicante, Spain > http://www.frozenlight.eu > http://www.greatpix.eu > http://www.nathanfoto.com > > Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 > PICTURE OF THE WEEK: http://www.fotocycle.dk/paws > Image licensing: http://www.alamy.com/search-results.asp?qt=wajsman > Blog: http://www.fotocycle.dk/blog > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >