Archived posting to the Leica Users Group, 2010/11/05
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I ordered a new computer for programming earlier this year and was very happy with it. So a few weeks ago, I ordered the same computer (but now with higher spec for the same price of course) from the same manufacturer for photo processing work. I only ordered a secondary 2TB drive and no other drives as I planned to move my two photo drives (a 750GB and a TB drive) over to the new box. The box came in yesterday. The MACHINE was fast as expected. Then I powered it down, plugged in the two SATA drives and...nothing. The machine would not power up. Checked the cables, unplugged the power supply, tried again, and no luck. Then I smelled something awful. So I immediately unplugged it and emailed the manufacturer's support and got a RMA. At this point, I was assuming it's the power supply that's hosed. Then I put the drives back on to the old machines, and the smell came back! Oops. Shut the power off. After airing out the office, I took out the external power supply and SATA-USB adapter. Hooked up one drive and whee... the drive is OK! Then I hooked up the other drive, and it's dead :-( Just to confirm, I hooked up the good drive using SATA cable and internal power plug to the old machine, and it's still good. Just for kick, I took out the new machine from the box and tried it again, and OMG, it started to smell again. I pulled the power in a hurry and fortunately, the good drive is still good. But WTF^*@798))(!! So the box is going back to the manufacturer and I sent them a nastygram. Obviously they will either refund the money or send me a new box. At this point, I'm not sure I should trust them again. I am not naming them yet, because they can either be hero or demon, depending on how they handle this. However, it is not acceptable to destroy a customer's hard drive!!! *** Just to be safe, I bought a new 2 TB drive, and now grabbing stuff off the backup drives. Thank god for backups. Since the restore is over a 10 MB ethernet, it will take a while to restore 1.5TB of data. Sigh. -- // richard <http://www.imagecraft.com/> // icc blog: <http://imagecraft.com/blog/> // photo blog: <http://www.5pmlight.com> [ For technical support on ImageCraft products, please include all previous replies in your msgs. ]