Archived posting to the Leica Users Group, 2007/04/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]At 01:10 PM 4/2/2007, you wrote: You'd think. Alas, Leica USA has the worst customer service of any company I have ever encountered. Even superstars like Tina get 6-week turnaround, and ordinary mortals get 12 weeks or more. It's true that Leica takes longer than most camera companies for most repairs, but I've always had excellent service from them. I would rather they'd take the time and do it right than have to send it back several times which has happened with Canon. Back in the old days ;-) Leica had the reputation of having the most responsible, responsive customer service of all of the camera companies. Right now over on the ProPhoto list they are all complaining about how awful Nikon's customer service has gotten over the last few years. I think you could probably say that customer service of any kind has declined. Occasionally I'm pleasantly surprised, though. Sunday I unpacked 4 self-watering windowboxes that I had ordered from Gardener's Supply. One of the 4 had a crack in the bottom. I e-mailed the company and within two hours, on a Sunday, I had a reply that they had shipped out a replacement and to just discard the cracked one. That's customer service!! Tina Tina Manley, ASMP, NPPA http://www.tinamanley.com