[Leica] OT: Apple computer repair

[Frank.Dernie at btinternet.com (Frank Dernie)]

Nick,
In order to have instant service for somebody who just shows up a  
service centre unannounced they would have to either drop the project  
they are on to start repairs on their unannounced arrival immediately  
or to have spare technicians hanging around on the off chance that  
somebody may show up wanting instant attention.
Not a very intelligent business model.
Frank


On 20 Mar, 2007, at 19:18, Nick Roberts wrote:

> Must say this story made me very thankful I use a PC and could  
> replace it myself in no time. Half a day? Absurd! Anything longer  
> than while-you-wait seems outrageous to me if the place cared at  
> all about customer service. An extreme case of underpromising and  
> overdelivering! Still, that kind of customer loyalty - thinking  
> poor service is good - makes me wish I had Apple stock, and lots of  
> it. ;)
>
> Nick