Archived posting to the Leica Users Group, 2003/07/31
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It's all in how the customer is handled - Kodak processed some kodachrome poorly such that there were odd marks on some slides around the sprocket holes - perhaps something with agitation. Anyway I called Kodak and they didn't even need to see the slides and sent TWO rolls of whatever Kodak film I wanted - they didnt' go for two 100 ' rolls of E6 so I settled for more Kodachrome. ernie On Thursday, July 31, 2003, at 04:09 AM, David Prakel wrote: > On 30/7/03 10:09 pm, "Ernest Nitka " > <owner-leica-users@mejac.palo-alto.ca.us> wrote: > >> My horror story and OnT Leica is that years ago I had given my lab a >> roll of slides from my Leica RE - the camera worked flawlessly but the >> last slide was cut in half. When I complained they said it was >> sprocket slippage from my camera! What BS. Basically they had used >> an >> automatic cutting machine and the machine got flaky. I sent the two >> halves of the slide to the owner personally - he never responded but >> had one his lackeys in the lab come up with that excuse. Not even an >> offer of a free roll of film. I then switched to a "pro Lab" where >> they did most things by hand. There has never been a problem since. > > Ernie > > Had a similar experience with Kodak in the UK two years ago. The back > half > of an Ektachrome 200 was returned with the images sliced neatly one > third > one image/two thirds the next. > > I worked for the company at the time and returned the film to customer > services. I got a very snippy note back telling me to look at an image > half > way through the film where I'd take a view down an old street from an > upstairs window including a black painted gutter down pipe - I was at > fault > for including this in shot carefully vertical as this has been seen as > the > frame edge by the automatic mounter and the new 'frames' cut right > through > it. I did at least get a free film along with the advice not to > photograph > vertical black drainpipes again. > > A friend who shot a whole series of stained glass windows and had them > returned with the top of one and the bottom of the next image neatly > mounted > in slide mounts ended up having Kodak scan and digitally restore the > lot! > > Go for unmounted anytime! > -- > Regards > David > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html