Archived posting to the Leica Users Group, 2003/01/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]So, if I go to EU with my new M7 and repairs are needed, what do i need to get warranty repairs? A passport card? John Collier wrote: > I was very upset to be told on this list that cameras and lenses > purchased through official channels in one country would not be given > warranty repairs in another. The advantage of buying official imported > gear would vanish in my opinion. I finally got around to emailing > Leica US and please find my email and Roger horn's reply below: > > Begin forwarded message: > >> From: "Horn, Roger W." <roger.horn@leicacamerausa.com> >> Date: Thu Jan 30, 2003 12:31:49 PM America/Edmonton >> To: John Collier <jbcollier@shaw.ca>, "Olesin, Brenda" >> <brenda.olesin@leicacamerausa.com> >> Subject: RE: A clarification of warranty repairs requested. >> >> Dear John: >> Any Leica products purchased from an authorized Leica dealer with the >> warranty of that country would be covered by Leica, regardless of >> where you are in the world. In other words, if you purchase an M7 >> from an authorized Leica dealer in Germany, and the Leica warranty is >> properly stamped by that German dealer, we will cover any repairs >> necessary in this country. >> >> If you need any further clarification, please do not hesitate to >> contact me at the number below. >> >> Best Regards, >> >> Roger W. Horn >> Leica Camera Inc. / President >> 156 Ludlow Avenue / Northvale, NJ 07647 >> www.leica-camera.com/usa / Roger.Horn@leicacamerausa.com >> Tel 800-222-0118 ext. 212 / Fax 201-767-1591 >> >> -----Original Message----- >> From: John Collier [mailto:jbcollier@shaw.ca] >> Sent: Thursday, January 30, 2003 2:18 PM >> To: Olesin, Brenda >> Cc: Horn, Roger W. >> Subject: A clarification of warranty repairs requested. >> >> >> To whom it may concern, >> >> I have been told by a Leica US dealer that only cameras and lenses >> imported and sold by Leica US can have warranty repairs done in the US. >> All cameras and lenses purchased through other country's distribution >> networks will be returned to Leica Solms for any warranty repairs. This >> dealer claims to have this information directly from Leica US. I am not >> talking about grey market cameras but cameras sold through proper >> distribution channels in other countries. >> >> This concerns me greatly as I travel with my Leica gear. I want to be >> able to have warranty repairs on my Leica US gear done where it is >> convenient to me in the most timely manner possible. If I am traveling >> with Leica US gear that cannot have warranty repairs done anywhere but >> in New Jersey or Solms, you can see that this will be a great >> inconvenience. >> >> I am hoping that this dealer is misinformed on warranty repair matters >> as this would significantly affect my future purchasing decisions. Up >> until now I have always bought officially imported equipment from the >> country I am residing in because I want the security of world wide >> warranty coverage. I can see no benefit to buying officially imported >> gear that can only be repaired at one or two places in the world. Could >> you kindly clear up this matter for my peace of mind? >> >> Yours Sincerely, >> >> John Collier >> > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html