Archived posting to the Leica Users Group, 2003/01/19

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Subject: RE: [Leica] Tri Elmar Repair
From: "Kit McChesney | Acmefoto" <>
Date: Sun, 19 Jan 2003 19:44:47 -0700


Because you bought the lens in Germany, and not in the U.S., your warranty
must be serviced in Germany, rather than by Leica USA. All non-U.S.
warranties are international warranties, and Leica USA does not honor them
(re: pay for repairs). They will forward the camera or lens on to Germany
for you, which will save you shipping costs, but they will not service the
product under the warranty. If you want to pay for the service, they will
undertake the repair in the U.S. There is a U.S. repair facility, and they
can undertake repairs of any Leica product, but they only provide free or
warranty coverage for Leica USA products.

Conversely, if you bought your lens or camera in the U.S., with a full Leica
USA Passport Protection Plan warranty, and were outside the U.S. and needed
a warranty repair, Leica AG (Germany) would be happy to repair the product
for you for a fee, but would not honor the USA warranty. Leica USA will not
pay for warranty repairs on non-USA products; likewise, Leica AG will not
pay for repairs on USA Passport Protection Plan warranties.

This is why the USA Passport Protection Plan warranty is so valuable,
especially for U.S. buyers, and why so many non-U.S. buyers will purchase a
Leica USA product. Even with the extra shipping costs from outside the U.S.,
the USA warranty makes it more than worth it.

This illustrates another reason why it is always important to be sure that
you haven't bought a "gray market" product in the U.S. that is not a genuine
Leica USA warrantied product. The USA warranty is the best in the world. It
is also more comprehensive than a standard international warranty, covering
accidents like dropped equipment, etc.

Kit McChesney

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