Archived posting to the Leica Users Group, 2003/01/12

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Subject: [Leica] gray market stuff - you're right!
From: Edward Caliguri <>
Date: Sun, 12 Jan 2003 20:53:20 -0500

- -- Austin-
    Oh -- I totally agree! They made it, they ought to fix it, anywhere.
It's a shame. It all comes down to money. Importers try and find a way to
save us some dollars, while still paying good money for any manufacturers
goods, and the makers essentially threaten us with this kind of ploy. But,
they are doing it. If it wasn't for good hearted souls, friends -- and at
times even COMPETITORS from other organizations when we need to borrow
equipment, some of us would be up the proverbial creek! Where's the
'passport warranty' when you need it. Leica , and others, might eliminate
gray sales by either selling a warranty separately, or just doing the right
thing, and covering all their products equally, no questions asked. It is
very sad - especially when you are caught short, in a foreign land, or with
a deadline looming. The only place I've ever heard of "Johnny-on-the spot"
equipment fixes is at the Olympic games. Now if all these manufacturers can
just carry over a bit of that enthusiasm to every day practice, we'd all be
better off for it. But, how can we fight it?

> From: (Leica Users digest)
> Reply-To:
> Date: Sun, 12 Jan 2003 14:25:17 -0800 (PST)
> To:
> Subject: Leica Users digest V23 #349
> Ed,
> Personally, I believe that Nikon should be FORCED, by some legal measure, to
> fix items that are under a NIKON warranty, same with Leica etc., no matter
> where it was bought from.  The automobile dealers have had this issue all
> figured out for many decades.  You bring a GM car under warranty to a GM
> dealer ANYWHERE IN THE WORLD and the dealer submits the paperwork to GM, and
> the dealer gets paid.
> What IS the problem with these arrogant camera manufacturers?  It, to me, is
> simply a game to protect profits of distributors.  In fact, as has been
> discussed here, the damned manufacturers sell the gear in the first place, I
> mean,  Nikon camera CAME from Nikon, right?  And came with a warranty.
> Nikon should have a system in place where by that camera gets the warranty
> service, and in a reasonable manner.  Sending it to Japan for months, when
> the local repair center is fully capable of repairing it is simply
> unreasonable, in my book.
> Austin

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