Archived posting to the Leica Users Group, 2001/03/12

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Subject: Re: [Leica] Re: Leica germany
From: "Julian Thomas" <>
Date: Mon, 12 Mar 2001 15:09:29 +0100
References: <>

Being new to Spain, I went to the only authorised repairer I could find. i
was told 40 days. I moaned a bit but took it. I got an estimate on Feb 19th
(3 months!). The dealer does sod all except to keep reminding me how lucky I
am to be able to get a 20year old camera repaired at all and perhaps I
shouild take my business elsewhere next time.

- ----- Original Message -----
From: "Hans Pahlen" <>
To: <>
Sent: Monday, March 12, 2001 12:40 PM
Subject: [Leica] Re: Leica germany

> I would try to put some pressure on the agent. Make him call and check for
> Maybe I am fortunate to live in Sweden. Our Leica agent is in Denmark, and
very easy to communicate with. My M6 meter was dead, and the local Leica
dealer sent my camera to Denmark. Two days later I could call the repairman
on the phone, to decide what to do and get the estimated repair cost. The
whole meter was replaced, and we agreed on a full CLA as well.
> Cost was $ 680, but never mind. The camera was back within 10 days.
> I was told that only very complicated repairs were sent to Solms.
> /Hans
> >I've been trying these one by one and getting no where - a standard reply
> >that says they can't talk to me about my camera because it was sent
> >an agent. The agent repeats wait and see. Since November!
> >
> >Julian

In reply to: Message from "Hans Pahlen" <> ([Leica] Re: Leica germany)