Archived posting to the Leica Users Group, 2000/12/09
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Did you pay with a credit card? You should ALWAYS pay by CC as it is illegal for a company to charge a CC card before the item is shipped. And, your CC company will reverse the charges just in case the company acts illegally and charges your card and you have no merchandise. You also have legal recourse if they charge your card before shipping. Jim At 11:34 PM 12/8/00 -0800, Michael Chmilar wrote: >A few months ago, there was a brief discussion about >Cambridge Camera Exchange, in New York. > >After my experience with them, I can only recommend >avoiding this dishonest operation. > >Last June, I ordered four B+W filters from them. After >four weeks, I had received nothing. I was informed the >filters were backordered, and to give them "another >week". > >After two weeks, I really needed the filters. I called >Cambridge, and the filters were still backordered. I >cancelled the order, and requested a refund. I >bought the filters locally. > >Now, over four months later, I have not received a >refund, nor any filters. I have phoned numerous times, >and I am always told that a refund will be given "today". >Still no refund! It seems clear that they have no >intention of refunding my money. > >I have filed a complaint with the New York Better >Business Bureau. If you check their website >http://www.bbb.org (use area code 10011) you will >see that Cambridge Camera Exchange has the BBB's >lowest rating, with numerous and varied complaints. > >I hope others will learn from my experience, and >avoid the grief of dealing with Cambridge Camera >Exchange. >-- >-- >Michael Chmilar >chmilar@acm.org >