Archived posting to the Leica Users Group, 2000/12/08
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Robert, May I ask where your located? Cheers Wilber - ----- Original Message ----- From: <louzan@juno.com> To: <leica-users@mejac.palo-alto.ca.us> Sent: Friday, December 08, 2000 4:09 PM Subject: [Leica] Beware! Leica USA's deceptive practice. Part I > A month and a half ago, I purchased a New 50mm Summicron-m. The dealer > told me that the lens carried the 3-year passport warranty, and that I > was eligible for the $150 manufacturer rebate. leica faxed him a rebate > form, after confirming that the rebate had been extended to Jan. 2001. > I filled the warranty card, made copies of the rebate slip and sales > receipt, and sent them to Leica USA. Imagine my surprise when I receive > an envelope from Leica USA containing the copies I sent them, all > scribbled, saying that the lens is not eligible for rebate since it is > old stock. > I called Leica USA. I was told that yes indeed that was the case, and > that it was most likely an honest mistake by the dealer. They could not > even tell me if the passport was good for two or three years. Mistake or > not, I explained to them that under no circumstance would I had purchased > this lens knowing it was not eligible for rebate. They said that > unfortunately they could not do anything, and that I should contact the > dealer. > Now before I purchased this lens two dealers told me that it was eligible > for rebate. Even Leica's rebate form faxed to the dealer fails to > mention this. I think I have every right to be pissed off and I will > take Leica USA to small claims court if necessary. More when the dealer > gets back to me. > > Robert >