Re: [Leica] Leitz NJ- poor service

[Javier Perez <summarex@yahoo.com>]

What did you do to make the factory
owner want to trash your SL?
BTW: How much do you want for it?
Let me know
Javier

S Dimitrov wrote:

> Don
>
> I'm amazed at your experience. Mine seems different from yours. I had a 90mm tele-elmarit that took a year and four months to repair a focus problem, apparently it had to get "back to the end of
> the production line."
> Another time, a 28mm elmarit, you know one of those dogs below #3mil, had a separated rear element, so I was told, it took almost 1/2 a year to repair. It gets better, when I took the 28mm to a
> west coast facility for a check up as it was under warranty, you know, that wonderful let an elephant sit on it and we'll repair or replace for free thing. Well I get a call from my wonderful
> repair individual that he cant fix the separation and that I have to send it to Leitz, NJ. Except for one thing, my warranty has by now expired and Leitz says tough luck, and I'm charged the usual
> rate.
> The last one was nearly as good, This time I'm assaulted while on a shoot by an irate factory owner trashing my SL beyond Leitz's ability to repair and warping my 'cron's mount. I call leitz to
> stress the urgency of my 35mm 'cron being repaired in a timely, shall I say west coast manner, when somebody finally answers the phone I get no guarantee. I even tell them I can fax a copy of my
> press credentials to show them I work with their gear, nothing doing. I'm left out to dry and referred to another office.
> This one really tears me up. I can fill out some paper work, according to this office, and be placed in their computer, but it won't affect the return speed of my gear. The funny thing, I had to
> give a credit card number for that service, naturally I declined. The only thing I was asking for was for a little bit of professional courtesy.
> Besides that herculean sloth of a service dept. I'm happy with the gear. My bokeh rings true, as long as it doesn't need a repair.
>
> Slobodan Dimitrov
>
> Don Lindich wrote:
>
> > I am thoroughly disgusted with Leitz NJ... by far the worst customer service I have experienced.  Phone calls are not returned, I was transferred around ad nauseum, and when I got in touch with
> > their "technical rep" I found him to be an idiot with an attitude.  I still don't have an answer to my question:  How does my Minilux control exposure with flash?  "Very well!" was the answer I
> > got.  Duh.  I wanted to know if it used flash cut off, changed aperture according to distance, etc, especially since it always shows f/2.4 when using flash.  When posed differently, I got a
> > bunch of guesses and it was suggested that I figure it out myself, or that it doesn't matter.  So much for having control of your camera.  I was under the impression the "tech rep" had very
> > little knowledge of photography, or Leica products.  Not what I expected from such a photographically "legendary" company.  I emailed Germany in desperation and I they forwarded it to the US
> > without helping me... I got an email from the US distributor telling me to contact the original "technical rep".  Thanks a lot for the great service... you really balue your customers...
> >
> > Given the premium prices of the products and the apparently expensive and slow service, I don't think I'll be picking up an M6 outfit after all.  The Minilux was intended to give me a "taste" of
> > Leica before commiting the big bucks and by all accounts (and what I have seen from others) the results from it are fabulous.  (Still waiting for my first rolls to come back.)  So far the only
> > taste I have gotten is a bad taste in my mouth!


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