Archived posting to the Leica Users Group, 2000/11/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I am thoroughly disgusted with Leitz NJ... by far the worst customer service I have experienced. Phone calls are not returned, I was transferred around ad nauseum, and when I got in touch with their "technical rep" I found him to be an idiot with an attitude. I still don't have an answer to my question: How does my Minilux control exposure with flash? "Very well!" was the answer I got. Duh. I wanted to know if it used flash cut off, changed aperture according to distance, etc, especially since it always shows f/2.4 when using flash. When posed differently, I got a bunch of guesses and it was suggested that I figure it out myself, or that it doesn't matter. So much for having control of your camera. I was under the impression the "tech rep" had very little knowledge of photography, or Leica products. Not what I expected from such a photographically "legendary" company. I emailed Germany in desperation and I they forwarded it to the US without helping me... I got an email from the US distributor telling me to contact the original "technical rep". Thanks a lot for the great service... you really balue your customers... Given the premium prices of the products and the apparently expensive and slow service, I don't think I'll be picking up an M6 outfit after all. The Minilux was intended to give me a "taste" of Leica before commiting the big bucks and by all accounts (and what I have seen from others) the results from it are fabulous. (Still waiting for my first rolls to come back.) So far the only taste I have gotten is a bad taste in my mouth!