Archived posting to the Leica Users Group, 2000/11/26

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Subject: [Leica] Leitz NJ- poor service
From: Don Lindich <doncia1@icubed.com>
Date: Sun, 26 Nov 2000 22:10:32 -0500
References: <200011230801.AAA25022@mejac.palo-alto.ca.us>

I am thoroughly disgusted with Leitz NJ... by far the worst customer service I have experienced.  Phone calls are not returned, I was transferred around ad nauseum, and when I got in touch with
their "technical rep" I found him to be an idiot with an attitude.  I still don't have an answer to my question:  How does my Minilux control exposure with flash?  "Very well!" was the answer I
got.  Duh.  I wanted to know if it used flash cut off, changed aperture according to distance, etc, especially since it always shows f/2.4 when using flash.  When posed differently, I got a
bunch of guesses and it was suggested that I figure it out myself, or that it doesn't matter.  So much for having control of your camera.  I was under the impression the "tech rep" had very
little knowledge of photography, or Leica products.  Not what I expected from such a photographically "legendary" company.  I emailed Germany in desperation and I they forwarded it to the US
without helping me... I got an email from the US distributor telling me to contact the original "technical rep".  Thanks a lot for the great service... you really balue your customers...

Given the premium prices of the products and the apparently expensive and slow service, I don't think I'll be picking up an M6 outfit after all.  The Minilux was intended to give me a "taste" of
Leica before commiting the big bucks and by all accounts (and what I have seen from others) the results from it are fabulous.  (Still waiting for my first rolls to come back.)  So far the only
taste I have gotten is a bad taste in my mouth!

Replies: Reply from Jesse Hellman <hellman@home.com> (Re: [Leica] Leitz NJ- poor service)
Reply from "Paul Arnold" <osprey@bmt.net> (Re: [Leica] Leitz NJ- poor service)
Reply from S Dimitrov <sld@earthlink.net> (Re: [Leica] Leitz NJ- poor service)