Re: [Leica] What's wrong at Leitz NJ. Beat's me. What wrong withyou!! What wrong with me!!

[Javier Perez <summarex@yahoo.com>]

Howdy
Not a problem John
I have been kind of edgy
on account of this election thing anyway.
I guess it all comes down to appearances
If a company tells me that one of it's departments
is out on vacation, it kind of leaves me with the
impression that they are running a Mickey Mouse operation.

As for the vehicles, I need plugs shocks rings gearbox tires and wheels for
my car and possibly a new head.

Happy Thanksgiving weekend to you as well
See Ya
Javier

PS: The supermarket ran out of turkey by the time we
got there so we stuffed, seasoned and carved a pair
of M5s and an R8

John Collier wrote:

> OK Javier,
>
> I definitely took twenty years of pent up frustration out on you. Sorry
> about that. I still think it is entirely reasonable for the parts person to
> take holidays. I assume that you are not looking for just a replacement
> strap but something specialised. The only thing more annoying than not
> getting a quote, would be for an inexperienced pseudo parts person to quote
> on the wrong part (been there and had that done to me). I am sure that Leica
> NJ has a policy of not allowing other staff to give parts quotes for that
> very reason. One of my favourite memories of parts requests was for a set of
> ignition points for a chap's truck. When asked what kind of a truck, he
> answered*, "A red one."
>
> Have a good thanksgiving,
>
> John Collier
>
> *I am not making this up and he was not joking!
>
> PS I have a couple of good deals on cans of compression and, if you buy in
> bulk, a mile of shoreline. Contact me off list
>
> > From: Javier Perez <summarex@yahoo.com>
> >
> > It's not a question of employees taking holidays.
> > If you are running a professional operation, you
> > don't shut down a department for a week. IE:
> > If the parts guy is gone someone else should be able to
> > do part of his job while he's out. I remember doing business
> > with these guys 10 or 20 years ago and things were different
> > then. The place tan like clockwork and peopledid take holidays
> >
> >
> > John Collier wrote:
> >
> >> So let me get this straight. There are taking holidays and you are finding
> >> it inconvenient. Hmmm. I have always had quick, efficient and helpful
> >> service from my distributor. The few times I have enquired of Leica NJ for
> >> information, they too have been very helpful. I think that good employees
> >> deserve holidays. They certainly will not stay good employees if they do not
> >> get them. A few times, my camera has needed repair when the head technician
> >> was on holiday. I said, "Great! Make sure he has a good time. No rush."
> >> Because I am friendly and reasonable, they bend over backwards to help me. I
> >> make sure that they know that I appreciate everything they do for me. Have
> >> you ever sent a Xmas gift to your local dealer in appreciation of their
> >> service? As you can see, I think you are being unreasonable to expect Leica
> >> to drop everything and run to your assistance.
> >>
> >> I work in the service industry and am very familiar with pushy noisy people
> >> who expect the world to revolve around them. They, as you have, tend to
> >> throw fits and make a whole bunch of noise because they cannot have what
> >> they want instantly. They do not care that you have already put in a 15 hour
> >> day. They do not care if you are missing family time.
> >>
> >> Grow up!
> >>
> >> John Collier
> >>
> >>> From: Javier Perez <summarex@yahoo.com>
> >>>
> >>> Hi
> >>> Maybe you guys are right. Those privateers may be more
> >>> trustworthy with Ms and Flexes than Leitz. I called up monday morning
> >>> for some parts. What I got was a recording from the parts department
> >>> saying there would be no one there until the 27th. Meanwhile I'm trying
> >>> to decide
> >>> if a wrecked camera is worth buying but I can't close the deal because I
> >>> don't
> >>> know how much the parts will cost. Leitz parts prices are very
> >>> unpredictable so you have to
> >>> ask less you like surprises. Anyway I told them it was an emergency and
> >>> the
> >>> receptionist transferred me around until I finally wound up talking to a
> >>> guy whose job is
> >>> apparently to tell people no. He said he couldn't do it and there was no
> >>> one else there who
> >>> could until next monday. What a disgrace! heluva way to run a business.
> >>> I thought I was in a
> >>> government office! I can understand  understaffing induced by budget
> >>> constraints and I
> >>> can also understand people wanting to take a week of for Thanksgiving
> >>> but there is no excuse
> >>> for allowing an entire department to remain unattended for a whole week.
> >>> There were at least 3
> >>> people there and none of them could acomplish the simpleset task of
> >>> looking up a part
> >>> price on a computer screen or datasheet. Guess they don't communicate
> >>> much amongst each other.
> >>> maybe they just don't care. I wish they would put me in charge of NJ for
> >>> a week. There would be
> >>> some fundamental changes right quick!
> >>>


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