Re: [Leica] What's wrong at Leitz NJ. Beat's me. What wrong withyou!!

[Javier Perez <summarex@yahoo.com>]

Gee John
I'de hate to be the recipient of whatever service you provide
(That's the kind of thing you would say I bet)
The agressiveness of your remarks and their direction against me
for having dared to criticise the Jersey crowd make me wonder how
good your service could possibly be. I wonder how comfortable you
would be with your clients knowing what you really think of them.
On the other hand, when I worked in the services industrey I always had a very
good opinion of the people I worked for, and they rarely threw fiits because
I did my job right. Perhaps you are the one who should grow up and understand
that you can't run a large company as if it were a ma and pa shop. Everything
I've
said is supported by the fact that Leitz seems to be stuck in a rut of some
sort.
They have QC problems, their stock aint doing that great, They can't seem to get

products to market on time. (How long did it take for the R8 drive to come out?)

They are loosing their one niche market to two other companies. And they have
ceased to be an innovative force in the super-Pro market. In fact, all they seem
able to do now
is sell cameras to guys who pride themselves on sending gifts to employees.

I  suggest that you read my first post carefully. I already said that I didn't
have
a problem with people taking vacations and yet you have insisted on making an
issue of it.
Why? I can't believe your reading comp is that bad! (Another thing you would
say)

In case you missed it

My point was that there is no excuse for allowing a department to remain closed
for an entire week when that department is part of a company of Leitz' stature,
even if one day of that week happens to be a holiday. If you take exception with

that then by all means argue against it but don't resort to using frivolous
arguments
about everyone having a right to a vacation. Also, please
refrain from carrying out personal attacks including references about something
being wrong with me or my needing to grow up. You may not know this, but as a
customer
at many companies I am known to have the patience of a saint and have put up
with
inconveniences that would have sent most folks running for a lawyer.

Later
Javier


John Collier wrote:

> So let me get this straight. There are taking holidays and you are finding
> it inconvenient. Hmmm. I have always had quick, efficient and helpful
> service from my distributor. The few times I have enquired of Leica NJ for
> information, they too have been very helpful. I think that good employees
> deserve holidays. They certainly will not stay good employees if they do not
> get them. A few times, my camera has needed repair when the head technician
> was on holiday. I said, "Great! Make sure he has a good time. No rush."
> Because I am friendly and reasonable, they bend over backwards to help me. I
> make sure that they know that I appreciate everything they do for me. Have
> you ever sent a Xmas gift to your local dealer in appreciation of their
> service? As you can see, I think you are being unreasonable to expect Leica
> to drop everything and run to your assistance.
>
> I work in the service industry and am very familiar with pushy noisy people
> who expect the world to revolve around them. They, as you have, tend to
> throw fits and make a whole bunch of noise because they cannot have what
> they want instantly. They do not care that you have already put in a 15 hour
> day. They do not care if you are missing family time.
>
> Grow up!
>
> John Collier
>
> > From: Javier Perez <summarex@yahoo.com>
> >
> > Hi
> > Maybe you guys are right. Those privateers may be more
> > trustworthy with Ms and Flexes than Leitz. I called up monday morning
> > for some parts. What I got was a recording from the parts department
> > saying there would be no one there until the 27th. Meanwhile I'm trying
> > to decide
> > if a wrecked camera is worth buying but I can't close the deal because I
> > don't
> > know how much the parts will cost. Leitz parts prices are very
> > unpredictable so you have to
> > ask less you like surprises. Anyway I told them it was an emergency and
> > the
> > receptionist transferred me around until I finally wound up talking to a
> > guy whose job is
> > apparently to tell people no. He said he couldn't do it and there was no
> > one else there who
> > could until next monday. What a disgrace! heluva way to run a business.
> > I thought I was in a
> > government office! I can understand  understaffing induced by budget
> > constraints and I
> > can also understand people wanting to take a week of for Thanksgiving
> > but there is no excuse
> > for allowing an entire department to remain unattended for a whole week.
> > There were at least 3
> > people there and none of them could acomplish the simpleset task of
> > looking up a part
> > price on a computer screen or datasheet. Guess they don't communicate
> > much amongst each other.
> > maybe they just don't care. I wish they would put me in charge of NJ for
> > a week. There would be
> > some fundamental changes right quick!
> >


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