Re: [Leica] What's wrong at Leitz NJ. Beat's me. What wrong with you!!

[John Collier <jbcollier@home.com>]

So let me get this straight. There are taking holidays and you are finding
it inconvenient. Hmmm. I have always had quick, efficient and helpful
service from my distributor. The few times I have enquired of Leica NJ for
information, they too have been very helpful. I think that good employees
deserve holidays. They certainly will not stay good employees if they do not
get them. A few times, my camera has needed repair when the head technician
was on holiday. I said, "Great! Make sure he has a good time. No rush."
Because I am friendly and reasonable, they bend over backwards to help me. I
make sure that they know that I appreciate everything they do for me. Have
you ever sent a Xmas gift to your local dealer in appreciation of their
service? As you can see, I think you are being unreasonable to expect Leica
to drop everything and run to your assistance.

I work in the service industry and am very familiar with pushy noisy people
who expect the world to revolve around them. They, as you have, tend to
throw fits and make a whole bunch of noise because they cannot have what
they want instantly. They do not care that you have already put in a 15 hour
day. They do not care if you are missing family time.

Grow up!

John Collier

> From: Javier Perez <summarex@yahoo.com>
> 
> Hi
> Maybe you guys are right. Those privateers may be more
> trustworthy with Ms and Flexes than Leitz. I called up monday morning
> for some parts. What I got was a recording from the parts department
> saying there would be no one there until the 27th. Meanwhile I'm trying
> to decide
> if a wrecked camera is worth buying but I can't close the deal because I
> don't
> know how much the parts will cost. Leitz parts prices are very
> unpredictable so you have to
> ask less you like surprises. Anyway I told them it was an emergency and
> the
> receptionist transferred me around until I finally wound up talking to a
> guy whose job is
> apparently to tell people no. He said he couldn't do it and there was no
> one else there who
> could until next monday. What a disgrace! heluva way to run a business.
> I thought I was in a
> government office! I can understand  understaffing induced by budget
> constraints and I
> can also understand people wanting to take a week of for Thanksgiving
> but there is no excuse
> for allowing an entire department to remain unattended for a whole week.
> There were at least 3
> people there and none of them could acomplish the simpleset task of
> looking up a part
> price on a computer screen or datasheet. Guess they don't communicate
> much amongst each other.
> maybe they just don't care. I wish they would put me in charge of NJ for
> a week. There would be
> some fundamental changes right quick!
>