Re: [Leica] Re: What's wrong at Leitz NJ

[Steve Beyer <steve@beyerphoto.com>]

Hi Javier,
    I don't have your first email in front of me but I recall thinking that
you were a little hard on Leica USA. I think this initiated the response
from others which is now causing you to respond in like kind... A bit over
the line.  I don't believe Leica USA is a publicly traded corporation.  I
don't believe it is unrealistic to assume that you might run into trouble
getting service around the holidays.  I think we have become a little too
impatient as consumers.  As far as the service level think... I think you
need to put service in context of where you are..... My personal experience
with dealing with people in the New York area is you can not expect the same
kind hearted service you can expect back home.  You need to be a bit more
aggressive .... I attribute it as a respect thing.... If you don't believe
you were treated fairly you can vote with your dollars.  Why not converse
with one of the other distributors.... Or why not explain the situation to
the seller of the camera ... I am sure he will understand... Remember the
reason for the holiday.... Happy Thanksgiving to you and your family...
Relax, enjoy, and take a few pictures!

Steve

> Gee
> How selfish of me to expect a core department
> of a publicly traded corporation to be open on a
> normal Monday; Just as selfish as it would
> be to expect new R8s to work reliably or to expect
> images on m6 finders to match up vertically and
> horizontally right on the money.
> when a well calibrated lens is focused at infinity,
> they way they did with m3s and m4s.
> 
> 
> I have made a perfectly valid criticism and yet it has
> been treated as a personal attack upon the people who
> work
> in Jersey. I suggest you go back and re read my post.
> I altready said
> it wasn't a matter of people taking off on vacation.
> It is a question
> bad communications and bad staff coordination. I have
> worked in the
> services sector as well and can tell you from
> experience that there is no
> excuse for leaving an entire department unmanned on a
> monday.
> You are defending the undefendable. If you feel that
> your friends in NJ
> have been attacked, that's too bad. I have been
> dealing with Jersey on and off
> for about 20 years and can tell that the quality of
> the service has gone from
> great to terrible.
> 
> Finally, lets remember that what I'm asking for
> isn't a super high strandard of service but merely
> the same standard that donut shops, insurance
> agencies,
> hardware stores and candy stores are all perfectly
> capable of maintaining.
> 
> 
>      
> 
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