[Leica] Re: B&H Should Respond To This Message

[Jim Brick <jim_brick@agilent.com>]

I think you should talk directly to Henry. He's a great guy and should be
of help. He's a frequent and helpful contributor to the Hasselblad list.

Henry Posner
Director of Sales and Training
B&H Photo-Video, and Pro-Audio Inc.
henryp@bhphotovideo.com

Jim


At 11:21 PM 9/26/00 -0400, DonjR43198@aol.com wrote:
>This showed up on the University website and since we Leica users buy a bunch 
>of stuff from B&H, we should get an explanation for what is going on.
>
>"Posted by Steve on September 26, 2000 at 18:54:06:
>
>I purchased a Sony PD150 camcorder, and a LC150TH case for the 150. I paid a 
>premiuj proce becuase I figured B&H were reputable. Check this out...
>
>My camera came today, I paid COD, and $400 on my card. When I opened up the 
>big box, I noticed teh box that the PD150 was in was opened before. the SOny 
>seal was tore off. I opened it up and all the pices were sloppily arranged 
>and put back in with cheap plastic and scotch tape. The camera had 
>fingerprints on it and smudges on the lens, and teh memory stick was used. I 
>immediately opened teh case and guess what? It was not even teh correct case 
>but a generic case, repackaged in a sony box! When I took teh case out it was 
>dented, scratched and looked like it had about a year worth or rugged use! I 
>was shocked that B&H sent me this stuff. I figured I could call them and tell 
>them what happened so they could replace everything. 
>
>1st call: I get connected to a guy who sounds nervous once he gets my 
>customer#, he then hangs up on me once I am telling him about teh case.
>
>Call#2 - I could not get through for 2 hours, I kept getting disconected.
>
>Call#3 - I reach another guy who sounds rude and tells me he checked teh 
>serial number and that teh camera was never used, but factory fresh. I have 
>had many Sony camcorders including a PD100, VX2000, ect and I know what a 
>factory fresh box looks like. Anyway he lies about that and as I am 
>explaining teh case to him, he hangs up!
>
>Call#4 - I reach a woman with a thick new york accent. I explain to her and 
>she listens. She apologized and told me to ship the cam back to her, then to 
>call her back with a tracking# and she will in turn, immediately send out 
>another next day air. She hangs up. I then realize she did not give me an 
>address, a RA#, or her name, just an extension. I called back to ask her this 
>info and the extension# she gave me was bogus!!! Unreal! I couldnt believe 
>it. So, when I calle dback to talk to anyone, they never answered.
>
>I emailed them 5 times today from 9am to 4pm, and I told them they had to the 
>end of the day to fix this problem. I was not about to send back $4000 worth 
>of gear with no RA#, no confirmed return address, ect and trust them to mail 
>me a new one same day when I couldnt even reach them by phone. They never 
>emailed me back. So now I have a used camera (with a low serial# by the way, 
>so it probably has the hiss problem. I called sony and they said it most 
>likely did.) and a used beat up generic case that was supposed to be the sony 
>case. I'm out $4000 - I do have the cam, but to think, they charged someone 
>else a 15% restocking fee to take it back, and they sold it to me at full 
>price. What a joke.
>
>Beware B&H..they must be going down the tubes...
>
>Steve"
>