Archived posting to the Leica Users Group, 2000/07/26

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Subject: Re: [Leica] Customer Service, was: R3 light trapping repair
From: c.blaue@bmsg.de
Date: Wed, 26 Jul 2000 11:59:23 +0200
 
Here we have it again, this horrible customer service: friendly people sending
spare parts free of charge.

And two days means problably one day with the mailing company, i.e. they put
it the same day in the mail. Couldn't they have done faster?

christoph

>> George Lottermoser <imagist@concentric.net> writes:

     > If you're talking about the seal around the window. I called Leica
     > USA. They asked me how many I wanted. I said 3 (for two Leica R3 MOTs,
     > and one backup). They arrived in two days, free of charge. So I'd start
     > with a phone call to Customer Service.