Archived posting to the Leica Users Group, 2000/06/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]At 9:33 PM -0700 6/19/00, Bill wrote: >Jim wrote: > >This is in stark contrast to my experience with my Summilux 35 ASPH, >which I >sent in back in January under the 2-year international warranty. >Leica has >never sent me any feedback about the lens. Fortunately, I sent the >lens via >FedEx, and have a printout of the shipping confirmation. Leica is >now >telling me that it may be until September or longer until I see my >lens >back. Ridiculous. I am leaving on a 11 month trip to gather >material for >http://www.spectare.com in September, and will probably not have this >lens >by then. >--------------------------------------------------------------------- > >Jim, > >I'll tell you what has worked very well for a lot of people both on >and off this group. > >If you have access to a FAX machine, send a short, polite FAX >describing your problem to the attention of Herr Hans-Peter Cohn, >Chairman, at Leica Camera in Solms (The FAX number is >44-0-64-42-2-08-3-33 you may or may not need the first zero). When >you do this, POO-POO tends to hit the fan and you usually get a phone >call from the lovely people at LEICAUSA telling you that by some >"extraordinary coincidence", you lens is ready, and they will ship it >to you tomorrow. Funny how that happens. > >If you do not have access to a FAX machine, go to the Leica web site >at http://www.leica-camera.com click on MAIL in the upper right hand >corner of the page, and at the top of the text put in all caps: >"ATTENTION HERR HANS-PETER COHN, CHAIRMAN" and describe your prolem. >The results will be similar. The e-mails go directly to Solms. > >As a consumer, I have two basic problems. (1) When I am paying for >first class service, I expect first class service; and, (2) I have an >extremely low tolerance level for Bull Sh*t. This is all assuming you paid for first class (ie, not grey market) service, right? * Henning J. Wulff /|\ Wulff Photography & Design /###\ mailto:henningw@archiphoto.com |[ ]| http://www.archiphoto.com