Re: [Leica] Leica Repair Service in US

[Bill Satterfield <cwsat@cyberhighway.net>]

I sent a M3 to Leica back in February before I knew there were other excellent
repair facilities out there. I still do not have the camera back. My e mail
messages are not answered. Can never get anybody on the phone etc.









Naveen.Goud@LibertyMutual.com wrote:

> Hi,
>
> My one year old Leica M6 needed vertical alignment (I did not mis-use the
> camera, can't understand how it got mis-aligned) so I sent in to the New
> Jersey repair facility about two weeks ago. So far I have not received any
> information from them about my camera. I tried to reach them and it is
> really difficult to speak to a person other than their voice mail. Finally I
> got hold of someone and he says he has no record of my camera being received
> by them (he searched by last name, first name as I did not have my serial
> number with me right now)
>
> I thought may be I can get the serial number by calling the registration
> dept, but the lady who deals with it is on vacation, and there is no one to
> help me.
>
> I CAN'T believe their service, the guy in the repair section, should have
> access to the registration database. Seems like the Leica service dept,
> functions like some third world country.
>
> So the question to you LUGgers is, where do you turn to if we need any
> repairs to the Leica equipment? Is this the ONLY place? if its I will have
> to pray to GOD that I get no more repairs as I don't want to deal with them.
>
> I MUST say that I am starting to like my M6 so much, that I did not use my
> N**** stuff in a long time. Can we expect a new R camera at photokina later
> this year, as the R8 is almost 4 years old. I am putting off my purchase of
> R8 solely for this reason. May be you guys can shed some light on this.
>
> BTW, I did ship my M6 by UPS with proper insurance. I just hope some one did
> not steal my M6. The UPS website says that the camera was delivered on 04/24
>
> Regards
> - Naveen