Archived posting to the Leica Users Group, 1999/09/12

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Subject: Re: [Leica] Leica's Unresponsiveness
From: "Robert G. Stevens" <robsteve@hfx.andara.com>
Date: Sun, 12 Sep 1999 11:38:36 -0300

Marc:

Call them collect or on a 800 number if they have it.  Don't expect
responses to your email quickly from most corporations.  Most of them
haven't set up the necessary staff to handle the volume or check it
regularily.


Regards,

Robert

At 10:23 AM 9/12/99 -0400, you wrote:
>Some of you have had most excellent results at obtaining answers from Leica
>by E-mail.  I have not, and promised to share with you guys my next bad
>experience.  Well, it happened again.
>
>Leica is advertising on their web site a revised 20X-60X Vario-Okular for
>the Televid/APO-Televid spotting scope.  No catalogue number is listed;  my
>local dealer asked me to come up with one.
>
>I e-mailed Leica last weekend and still have not had a peep by way of an
>answer.  No, the message did not bounce.  Just, no answer.
>
>This is frustrating.  Here I am, a willing cash customer, and they can't
>even do as much as say, "we'll find out" or the like.
>
>Marc
>
>msmall@roanoke.infi.net  FAX:  +540/343-7315
>Cha robh bas fir gun ghras fir!
>
>