Archived posting to the Leica Users Group, 1999/07/12

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Subject: Re: [Leica] Leica's woes(?)
From: "A.H.SCHMIDT" <horst.schmidt@actek.com.au>
Date: Mon, 12 Jul 1999 22:31:59 +1000

Bernard wrote:

> A.H.SCHMIDT wrote:
>
> > Dan S wrote:
> >
> > > So, you got a replacement of a 2000+ dollar camera on request.  I'd
> > say that
> > > is pretty good service. Try that with Nikon...
> > >
> >
> > Big deal, "pretty good service". If I buy a $2000 camera, I expect a
> > $2000 service. If I buy a $25 camera, I can only expect a $25 service.
> > It has  got nothing to do what lousy - as I read between the lines
> > from your comment - service Nikon provides. If you know beforehand,
> > that the service is not up to scratch, why buy it? However,  from a
> > manufacturer, who prides himself, to have the best cameras, you would
> > expect nothing, but the best service.  If you actually get it, you
> > don't have to crawl and suck up to them, just because you received,
> > what should be normal anyway.
>
> What are you making noise about? The original poster got the service you
> believe he is entitled to. Only he thinks to have been wrongfully dealt
> with after getting his $2000 service. And in every transaction, both
> parties have to stay polite; I don't see the connection to "crawl and
> suck up".
>
> So what is *your* problem, Horst?
>
> Bernard

I don't Think you got the gist of it. Its the tone that makes the musik,
Bernhard!!

Horst