Archived posting to the Leica Users Group, 1999/06/08
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I agree Dan. They dis CLA's on a M4-p and a M3 and both times it took about a week including the time it took to mail them the cameras. A very first class operation. Regards, Robert At 04:32 PM 6/8/99 -0400, you wrote: >You should move to Canada. Kindermann seems to do a much better job at >representing the Leica Marque. > >Dan C. > >At 05:16 PM 08-06-99 -0400, you wrote: >>Luggers: >> >>Here's an update on the defective P2002 (original message below). As of >>today, eleven days since the first posting, Leica NJ has been contacted by >>my dealer, his rep and me, yet I still have a defective P2002 sitting in my >>home. >> >>Today I called and talked to Nels Thorson. I asked when my new projector >>would arrive, that I was eager to show some slides with the projector I had >>paid for nearly 2 months ago. He told me that it would not ship until they >>had the old one back and asked if UPS had picked it up. (They have not) >> >>I asked why a new machine had not been shipped to me with the pickup order >>and he replied "We're not stupid". Well I don't know know about that. I >>have a LOT of Leica equipment, much of it purchased new, including two >>lenses so far this year and two last year and a body the year before. >>Because of this "customer service" I'm begining to hear the call of Contax, >>or perhaps medium format. >> >>Anyone have the name of a "boss" at Leica who cares enough about the >>customer to get this taken care of? >> >>Ken Wilcox >> >> >>At 04:14 PM 5/28/99 -0400, you wrote: >>>More than six weeks ago I purchased a new Prodovit 2002 through one of the >>>dealers on this list. He had it drop shipped to me directly from Leica NJ. >>>Took a couple of weeks to arrive. >>> >>>When I unpacked it and plugged it in I discovered that it was not in >>>perfect working order. (made a ticking sound) My dealer told me to send it >>>back to NJ for repair as there were no more available at that time. He told >>>me to send it to the attention of Brenda Olesin, which I did. >>> >>>When I had not received it by last week (Wed) I called and asked Brenda >>>about it and was told that she would call me back. She did not do so. I >>>called again of Friday and was told by another person that it would ship >>>Monday of this week. When I called again on Wed. I was required to leave a >>>voice mail and someone would return my call. No one did. >>> >>>NJ is a two to three day shipping distance from my home. The projector >>>arrived today, more than 6 weeks after I paid for it and IT WAS NOT >>>REPAIRED. I called Leica NJ again and was shunted off to voice mail. I >>>called back and said I wanted to talk to a real person. (This request was >>>treated rather curtly by the person directing calls. >>> >>>I spoke to another person in Service who didn't know what to do and >>>promised to call me back. That was more than an hour ago and I have not >>>been called. >>> >>>More than six weeks since I bought it and I haven't been able to use it >>>yet. It seems to me that when a brand new item is returned by a customer >>>who is willing to accept a repair rather than a replacement that Leica >>>should have move that item to front (or very near) of the repair que and >>>made damn certain that the repair was done properly. >>> >>>Or am I out of line with my expectations? >>> >>>Ken Wilcox >>>------------------ >>>Ken Wilcox Carolyn's Personal Touch Portraits >>>LAW LHSA MEA <wilcox@tir.com> >>> >>> >>------------------ >>Ken Wilcox Carolyn's Personal Touch Portraits >>LAW LHSA MEA <wilcox@tir.com> >> >> > >