Archived posting to the Leica Users Group, 1999/05/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]quem wrote: > Their customer relations sucks! I've emailed Olesin twice asking about > getting a small part reattached to the winding spool of an almost new > Minilux. The part just fell off while changing films. No response from > Olesin whatsoever. After reading about Ken's dealings with Leica NJ, I'd > just as soon send it elsewhere to be repaired despite the warranty still > being good. Would appreciate suggestions on where to send it for quick > quality service in the USA. Thanks for any help offered. For small stuff that breaks off, I just call the service department, and more than once, they've simply and cheerfully sent me a replacement for free. These guys seem happy to do so, rather than take in yet another camera in for some small repair or other. I like this approach too, because my equipment downtime is counted in minutes, not weeks. Jeff