Archived posting to the Leica Users Group, 1999/05/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hi Lucien: It makes a distict clicking sound when running. About two clicks per second. Ken Wilcox At 05:14 PM 5/28/99 -0700, you wrote: > >Hi Ken, > >What is wrong with your projector? Maybe some of us who own one can help >you quicker than Leica US. I knwo it whirrs, but I need more simptoms than >that! > >Lucian > >On Fri, 28 May 1999, Ken Wilcox wrote: > >> More than six weeks ago I purchased a new Prodovit 2002 through one of the >> dealers on this list. He had it drop shipped to me directly from Leica NJ. >> Took a couple of weeks to arrive. >> >> When I unpacked it and plugged it in I discovered that it was not in >> perfect working order. (made a ticking sound) My dealer told me to send it >> back to NJ for repair as there were no more available at that time. He told >> me to send it to the attention of Brenda Olesin, which I did. >> >> When I had not received it by last week (Wed) I called and asked Brenda >> about it and was told that she would call me back. She did not do so. I >> called again of Friday and was told by another person that it would ship >> Monday of this week. When I called again on Wed. I was required to leave a >> voice mail and someone would return my call. No one did. >> >> NJ is a two to three day shipping distance from my home. The projector >> arrived today, more than 6 weeks after I paid for it and IT WAS NOT >> REPAIRED. I called Leica NJ again and was shunted off to voice mail. I >> called back and said I wanted to talk to a real person. (This request was >> treated rather curtly by the person directing calls. >> >> I spoke to another person in Service who didn't know what to do and >> promised to call me back. That was more than an hour ago and I have not >> been called. >> >> More than six weeks since I bought it and I haven't been able to use it >> yet. It seems to me that when a brand new item is returned by a customer >> who is willing to accept a repair rather than a replacement that Leica >> should have move that item to front (or very near) of the repair que and >> made damn certain that the repair was done properly. >> >> Or am I out of line with my expectations? >> >> Ken Wilcox >> ------------------ >> Ken Wilcox Carolyn's Personal Touch Portraits >> LAW LHSA MEA <wilcox@tir.com> >> > > > - ------------------ Ken Wilcox Carolyn's Personal Touch Portraits LAW LHSA MEA <wilcox@tir.com>