Archived posting to the Leica Users Group, 1999/05/28

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Subject: Re: [Leica] Leica NJ incompetence
From: Lucian Chis <chis@ece.orst.edu>
Date: Fri, 28 May 1999 17:14:02 -0700 (PDT)

Hi Ken,

What is wrong with your projector? Maybe some of us who own one can help
you quicker than Leica US. I knwo it whirrs, but I need more simptoms than
that!

Lucian

On Fri, 28 May 1999, Ken Wilcox wrote:

> More than six weeks ago I purchased a new Prodovit 2002 through one of the
> dealers on this list. He had it drop shipped to me directly from Leica NJ.
> Took a couple of weeks to arrive.
> 
> When I unpacked it and plugged it in I discovered that it was not in
> perfect working order. (made a ticking sound) My dealer told me to send it
> back to NJ for repair as there were no more available at that time. He told
> me to send it to the attention of Brenda Olesin, which I did.
> 
> When I had not received it by last week (Wed) I called and asked Brenda
> about it and was told that she would call me back. She did not do so. I
> called again of Friday and was told by another person that it would ship
> Monday of this week. When I called again on Wed. I was required to leave a
> voice mail and someone would return my call. No one did.
> 
> NJ is a two to three day shipping distance from my home. The projector
> arrived today, more than 6 weeks after I paid for it and IT WAS NOT
> REPAIRED. I called Leica NJ again and was shunted off to voice mail. I
> called back and said I wanted to talk to a real person. (This request was
> treated rather curtly by the person directing calls.
> 
> I spoke to another person in Service who didn't know what to do and
> promised to call me back. That was more than an hour ago and I have not
> been called.
> 
> More than six weeks since I bought it and I haven't been able to use it
> yet. It seems to me that when a brand new item is returned by a customer
> who is willing to accept a repair rather than a replacement that Leica
> should have move that item to front (or very near) of the repair que and
> made damn certain that the repair was done properly.
> 
> Or am I out of line with my expectations?
> 
> Ken Wilcox
> ------------------
> Ken Wilcox					Carolyn's Personal Touch Portraits
> LAW LHSA MEA						          <wilcox@tir.com>
>