Archived posting to the Leica Users Group, 1999/05/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hi Ken, What is wrong with your projector? Maybe some of us who own one can help you quicker than Leica US. I knwo it whirrs, but I need more simptoms than that! Lucian On Fri, 28 May 1999, Ken Wilcox wrote: > More than six weeks ago I purchased a new Prodovit 2002 through one of the > dealers on this list. He had it drop shipped to me directly from Leica NJ. > Took a couple of weeks to arrive. > > When I unpacked it and plugged it in I discovered that it was not in > perfect working order. (made a ticking sound) My dealer told me to send it > back to NJ for repair as there were no more available at that time. He told > me to send it to the attention of Brenda Olesin, which I did. > > When I had not received it by last week (Wed) I called and asked Brenda > about it and was told that she would call me back. She did not do so. I > called again of Friday and was told by another person that it would ship > Monday of this week. When I called again on Wed. I was required to leave a > voice mail and someone would return my call. No one did. > > NJ is a two to three day shipping distance from my home. The projector > arrived today, more than 6 weeks after I paid for it and IT WAS NOT > REPAIRED. I called Leica NJ again and was shunted off to voice mail. I > called back and said I wanted to talk to a real person. (This request was > treated rather curtly by the person directing calls. > > I spoke to another person in Service who didn't know what to do and > promised to call me back. That was more than an hour ago and I have not > been called. > > More than six weeks since I bought it and I haven't been able to use it > yet. It seems to me that when a brand new item is returned by a customer > who is willing to accept a repair rather than a replacement that Leica > should have move that item to front (or very near) of the repair que and > made damn certain that the repair was done properly. > > Or am I out of line with my expectations? > > Ken Wilcox > ------------------ > Ken Wilcox Carolyn's Personal Touch Portraits > LAW LHSA MEA <wilcox@tir.com> >