Archived posting to the Leica Users Group, 1999/02/25
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> At 06:27 PM 2/24/99 -0500, you wrote:
>
>> Anyway, I hate to be bringing the group down with my Leica woes, but it sure
>> seems like others have had the same problems with the R8.
I would like to voice a personal concern:
It might have been more constructive to report
on the problem and resolution thereof, and any
problem encountered with service after the product
had been "processed".
Why ? Because most people don't realize that
excellence is possible, perfection is not.
I have had to manage customer satisfaction and
audio stores before. Would people focus on the
problems that do occur, even with some of the
best products, it might cause enough confusion as to
destroy an excellent product and market,
and people's careers.
Fact remains, even a space shuttle can go down
on a rubber ring !
I am totally convinced the problem will be
properly addressed and that things will get back on track:
proper action will be taken to maintain
this customer a happy person.
We might be stunned to learn of the failure rates
of some competitors. The Leica R8 is a micro-electronics
marvel, built like few others if any at all,
and remains a very serious value I would surely
like to have access to recommend and sell
were I a photo store manager or owner.
When people who are not cognizant of service bay procedures
and real life conditions (that's the hot spot, the
ultimate test of any "operation", where I'm concerned),
are repeatedly exposed to worrysome or frustrating
technical problems, their confidence goes down.
To someone experienced with such realities,
it remains that Leica products shine like no other!
Further, a photo / cinema equipment technical career
surely must be one trippy and rewarding job.
Best regards,
André Jean Quintal
- - - - - - - - - - - - - - - - - - - - - - - -
"Only when it's dark enough
can you see the stars."
Martin Luther King jr