Archived posting to the Leica Users Group, 1999/01/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Allister wrote: >So it is now the 11th of January, and my R8 is due to fly out to Germany >today. >>>>>>> And a bunch more of other gut wrenching stuff on camera crash!. :( >Just to "rub-it-in", I meet an M6 user busy snapping away, whose only >comment was - Leica should have left electronics to the Japanese!!!! I'm >beginning to believe him :-(>>>>>>>>> Alastair, Big condolences.......... There isn't anything one can say to make you feel any better after your word description of the scene and then the camera crashing. As I worked my way down the text and before I got to the M part of the story, it crossed my mind that , "gee Alastair should keep an M6 handy". And bingo, there it was about the M carrying photographer. And you with a dead R8! I don't think there is anything more infuriating than a a camera that craps out when you're in the middle of a shoot or the ideal photo op. The manufacturers have absolutely no idea what that feeling is all about and quite frankly I don't think they give a flying hoop! Unless of course you happen to be HCB or Salgado. Then I bet Leica would be falling all over themselves to fix everything as fast as possible. But the ordinary every day photographer like us on the LUG they just shrug their shoulders and carry on. If they did have a real concern we wouldn't see photographers like Alastair going through this back and forth with cameras to Germany....Solms would have sent him a brand new one on the first go around without any thought of "doing something with the first one and sending it back only to have it crap out again. And I believe Ian Stanley went through the same kind of customer service garbage. What's worse in this case is, the dealer sure didn't enlighten themselves to a customer by sending out a camera with dead batteries. One has to wonder whatever happened to "giving customer service" so they will be repeat customers? Anyway this doesn't make Alastair feel any better, just makes a bunch of Leica users wary of service from Solms! And their "caring customer attitude!" ted Ted Grant This is Our Work. The Legacy of Sir William Osler. http://www.islandnet.com/~tedgrant