Archived posting to the Leica Users Group, 1998/10/29
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Bob_Maxey@mtn.3com.com wrote: > 10 out of the total of 30 rolls was back > ordered. They charged my card for the total and not the 20 rolls that were > sent. I don't think this is right - I experienced this very problem today. A week ago I placed an order with Smile Photo in NY.. a Sekonic 308 and several rolls of Delta 100 to try. I confirmed first (or so I thought!) that everything was in stock, and the salesman assured me all was. Seven days later and no delivery.. I call their 800 ordering number, and get told to call their regular non-tollfree number to check the order status. I do, and get stonewalled with no answer and a promise of a callback. This call never comes. I call again at my expense.. they tell me (after more stonewalling) that they *might* be able to ship tomarrow, meaning that the salesman *lied* to me in the first place, and then charged the order anyway!! I cancelled the order and demanded that they credit my charge card - we'll see how well *that* goes - and Smile Photo never gets another order from me! In contrast, Roberts Photo in Indianapolis, IN (800-726-5544) delivered an order this morning that I placed Monday. They get Smile's order tomarrow. I used to be a passive consumer, but not any more.. order from Smile AT YOUR OWN RISK! Robert Farr