Archived posting to the Leica Users Group, 1998/10/28[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]
On the whole I have gotten good service from B&H, and I have done a fair amount of business with them. However, I don't think it is proper to charge for backlisted items and I imagine if you call this to their attention they will credit your account for the amount until the goods are actually shipped. Despite my generally positive experience (rapid shipment) I have had two unpleasant incidents, both of which were eventually corrected. Several years ago I ordered an R-5 with the 50mm Summicron when I thought it was on special. The order was taken, but a few hours later they telephoned to say that the special offer had expired and the unit ordered would cost several hundred dollars more. I cancelled, then was annoyed to find the charge on my next credit card bill. I called them and pointed this out and they credited the charge immediately. Nevertheless, I did no business with them for two or three years. A few months ago I ordered a Minox 35 and specifically asked for the USA warranty. I was charged for this, not the lower gray market price, and I returned it for replacement with what I ordered. When I got the replacement, I found that though it was a different camera, it was also gray market. I called customer service in high dudgeon and the lady I dealt with had a FedExpress messenger at my door in 20 minutes. The third time they got it straight. These are the only two problems I have had out of 25 to 30 orders. Normally when something is out of stock they tell you that on the telephone, and when items have been backordered I have been charged only when they were shipped. By all means complain, and let us know how you come out. Jack [On October 28 Ernest Nitka wrote:] - ---------- Howdy - It's amazing how a small thing really bugs me. I ordered a batch of film from B and H photo. 10 out of the total of 30 rolls was back ordered. They charged my card for the total and not the 20 rolls that were sent. I don't think this is right - anyone else on the LUG know the legalities of charging for back ordered material?