Archived posting to the Leica Users Group, 1998/07/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Dominique: My retailer is about as serious as they get. I have bought many cameras, lenses, and other serious technology from them. Every piece in perfect working order. I can say this because until this week I was one of you. It's scarry that faced with the reality that Leica is slipping, many of you are ready to blame me for buying mail order, or the dealer for not being serious. THESE ARE THE MOST EXPENSIVE LENSES YOU CAN BUY! The manufacturer has a responsibility to deliver a first rate product. The finger points to no one else. Tom At 11:15 PM 7/21/98 +0200, you wrote: >>From: Thomas Kachadurian <kach@freeway.net> >>Date: Mon, 20 Jul 1998 22:34:56 -0400 >>Subject: [Leica] Quality Control > >>Since I couldn't find a single used or demo 50 Summilux-M at a reasonable >>price I just bought a new one, USA with passport. It's the first new Leica >>lens I've owned. >> >>Imagine my dismay when I opened the box today to find the rear element of >>the lens holding bits of black crud. I thought they were dust on the >>surface, so I rolled up a piece of lens tissue to brush them off. Nope. >>They are behind! the rear element, inside the lens. I checked again in good >>light. There they are, and not small dust specks, but crud, could be ashes >>or metal shavings, but there's stuff in there. >> >>I spent $15 on shipping and insurance. I'll spend another $15 sending it >>back, plus the value of my time, which makes the $15 look cheap. Call it >>$75 I'm going to spend to do the job Leica should have done at QC. >> >>In various formats I own nearly 20 lenses. Many of them purchased new, some >>purchased used. Not one of them came to me like this one. And at over >>$1500, this is the most expensive lens I've ever purchased. I'll think long >>and hard before I buy another new lens from Leica. >> >>Tom > >Comment : your retailer is not serious.He ought to have checked the lens >before sending it (Yes, i know, the sealed protection...so what!). >Anyway he must compensate you for the injury. >Dominique > ================================== Thomas Kachadurian WEB PAGE: http://members.aol.com/kachaduria