Archived posting to the Leica Users Group, 1997/08/06
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Ken Wilcox wrote: <<<<<No wonder its six to eight weeks for some of us. "Pros" and walk-ins move to the head of the cue.>>>> Hi Ken, I didn't see a "smiley" here, so therefore I have to take your comment as somewhat of an afront to pros who earn their living taking pictures! I truly hope you are not on our case because we work at taking pictures and it isn't a part time hobby. When I spend $20,000 for a lens and multi thousands more for other lenses and camera bodies, you bet your sweet butt I expect that if something unfortuane goes wrong with one of mine, I want it done immediately! And to be told they can't fix it as they have three amateur's cameras ahead of mine, forget it! I don't like having gear go down at any time, but because they are tools of my trade, therefore livelyhood, I want it fixed immediately! Or certainly loaner or rental gaer to fill the void until the repair is completed. Let me add that when a breakdown occurs, and it rarely happens with my Leica gear, I phone immediately and book an appointment that the camera or whatever is, is set for a time no different than calling my doctor and making an appointment. And as I respond to my clients asking me to set a time for a shoot, I do it and return with the material as the appointment is set as quickly as the demand!. And I expect Leica to respond in a similar manner! If one approaches the situation in similar fashion and it is a crucial situation for an assignmnet they will do everything possible to look after you. As has been my experience! In the event I have offended you, it was not intended. I just wanted to make sure there was a clear understanding that pro's do require faster service than the amateur! Unfortunately you may not like the idea, but then that's our livelyhood. :) ted