Archived posting to the Leica Users Group, 1997/08/05

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Subject: Re: Leica repairs
From: wilcox@umcc.umcc.umich.edu (Ken Wilcox)
Date: Tue, 5 Aug 1997 16:24:38 -0400

No wonder its six to eight weeks for some of us. "Pros" and walk-ins move
to the head of the cue.

kw

>I would just like to give a pat on the back to Leica, USA. I just got back
>from vacation and my rangefinder was off a little on my M6. I took the
>camera to Leica in New Jersey and expected to have to leave it for 4 to 6
>weeks.
>
>Well when I got there William from the service department greeted me and
>asked what the problem was. He took the camera and within 20 minutes
>returned it all adjusted and ready to go.
>
>The biggest surprise was when I asked him how much? His reply was no
>charge, at Leica we try to take care of our customers the best we can.
>
>I just wanted to relate this story because of all the bad press Leica
>service has received.
>
>
>Alan

- ----
Ken Wilcox                                Carolyn's Personal Touch Portraits
LHSA, MEA, LAW                         preferred---> <wilcox@umcc.umich.edu>
                                              <kwilcox@genesee.freenet.org>