Archived posting to the Leica Users Group, 1997/07/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Huh? Was the camera NOT covered by the USA Passport Warranty? If it was covered they wouldnt have quoted you a price, just fixed/replaced it! On Tue, 1 Jul 1997, Doug Richardson <meditor@demon.co.uk> wrote: > >> The only thing that Passport doesn't cover is theft or fire. > >I suspect that the Passport fails to deal with quite a large number of >accidents. > >Several years ago, my wife lost her footing in the garden while attempting >to take a first photo with her brand-new Leica Mini II, and the camera >landed in a puddle of water. The price Leica quoted for fixing it was more >than I'd paid for it a few days earlier. It was cheaper for her to go out >and buy another. If the camera really was uneconomic to repair, surely they >could have offered her a replacement for whatever price they supply >new-build cameras to a dealer. To quote a repair price which was higher >than the camera's cost to the dealer + the dealer's profit was to my mind a >disgraceful way to run a business. My respect for the Leica company hit >rock-bottom that day, and has remained there ever since. I don't own any >Solm-built cameras or lenses, and after that incident I never will. > >Regards, > >Doug Richardson > > > > >