[Leica] Selling on Ebay

[Howard Cummer]

Hi Frank,

After several years absence I am now back on Ebay selling model railway
rolling stock.Self isolating I suddenly;y have the time.  
In the past 10 weeks or so I have sold over $2,000 worth of
HO ruling stock in 24 transactions. I have had only one complaint
about something broken and yes, I settled it with, a small refund, to maintain
my 100% positive feedback rating. I specify no returns and so far so good. What I have
found is that the civility with which I was treated when I was selling about 10 years
ago has definitely diminished and I am sorry about that. If you get into a problem
with a difficult buyer - take it to Ebay resolution and keep at it until you speak
with a human. That helps to tilt the playing field to a more even position, At least that
was my experience a decade ago. How is your feedback score? I never leave buyer
feedback until they have left their feedback for me as seller.
Sure as anything, as I post this, I’m sure I will face a sea of troubles.
Take care, be well, and wash those hands.
Howard

Date: Sun, 24 May 2020 11:56:56 -0700
From: Frank Filippone <bmwred735i at gmail.com <mailto:bmwred735i at gmail.com>>
To: bmwred735i at gmail.com <mailto:bmwred735i at gmail.com>
Subject: [Leica] Selling on eBay... Experiences
So you are going to sell something on eBay and want to protect yourself 
against this kind of nonsense, how do you do it?? The answer was also 
looked up.... You immediately offer to have the item returned.? If the 
complaint is true, you get the item back for inspection and resale. ( 
keeping in mind that if eBay gets involved, they will force you to take 
it back anyway.)? If the complaint is a scam, the buyer complaint goes 
away with the return offer ( Playing chicken means he blinked first) .? 
They keep the item that they paid for and received.? One seller claimed 
that he gets 1-2-3 complaints a month, and the actual return rate was 1 
item per YEAR.

SO the message is.... sell somewhere where you can trust the buyer or 
just say....

"I am sorry your purchase did not meet your expectations.? Please feel 
free to return it to me."

I'm betting the complaint will go away.......

-- 
Frank Filippone BMWRed735i at gmail.com <mailto:BMWRed735i at gmail.com>