[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

[Steve Barbour]

It appears possible that a big ownership history moves one to the front of
the line.


On Fri, Oct 7, 2016 at 8:44 AM, John McMaster <john at mcmaster.fr> wrote:

> I suspect that it  is more than an hour or two's work plus there is
> probably quite a backlog.... I regard it as a free CLA and calibration
> since they have to dismantle the whole camera effectively.
>
> All my Leica kit is registered on http://en.members-2014.leica-
> camera.com/Members-Area When I first sent an item in France they must
> have looked at what I own (via serial number) as my logon changed from just
> a name to my French email with a different password, not sure if that has
> any effect on priority.
>
> john
>
>
> -----Original Message-----
>
> > On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote:
> >
> > The sensor replacements were about 8 weeks each, the AF motor is  three
> weeks door to door. Not ideal but the sensors hopefully will not need
> replaced again, AF motor in S lenses is still not sorted but is apparently
> high priority in Wetzlar. All these times are direct (UPS labels sent out
> from Leica) from France to Wetzlar with return direct to me rather than via
> French distributor.
>
>
> it is terrific that you and Tina receive such good service. The fact that
> the rest of us do not is beyond intolerable and it is unacceptable. One
> might ask, why 8 weeks for a job that perhaps takes an hour or two? Really
> I don’t get it, except most of the time involved is not work time. My first
> sensor replacement in Germany took months until a friend I spoke with
> requested action, then it took a week. I just sent my M9 to NJ for the same
> job.
>
>
> steve
> >
> > john
> >
> > -----Original Message-----
> >
> >
> >
> >> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
> >>
> >> Trying to work out where your hold-up is, Solms/Wetzlar have sent my
> kit back within a day or so of completion. In the last 12 months, three
> sensors (M9, original Monochrom and S2-P, plus currently on my third S AF
> failure), all carried out free including shipping…..
> >
> >
> >
> > that is the way it should be, how long did it take?  I wonder why the
> enormous difference in the service different people have received. Leica
> needs to look into this and correct it.
> >
> >
> > steve
> >
> >
> >
> >>
> >> john
> >>
> >> -----Original Message-----
> >>
> >> John.. are you REALLY willing to pull my chain when I am basically
> exploding over this issue?????
> >>
> >> Really????????????
> >>
> >> Frank Filippone
> >> Red735i at verizon.net
> >>
> >>
> >> -----Original Message-----
> >> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On
> Behalf Of John McMaster
> >> Sent: Thursday, October 06, 2016 1:58 PM
> >> To: Leica Users Group
> >> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or
> SHOULD NOT use Leica......
> >>
> >> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week
> turnaround door to door....
> >>
> >> john
> >>
> >> -----Original Message-----
> >> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On
> Behalf Of Frank Filippone
> >> Sent: Thursday, 6 October 2016 8:57 p.m.
> >> To: 'Leica Users Group'
> >> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD
> NOT use Leica......
> >>
> >> My M9 is STILL at Leica….
> >>
> >> 2 weeks ago Tuesday I was told it would ship that day.
> >>
> >> Waited a week, checked, and they were going to ship it THAT day
> >>
> >> Checked yesterday, it will ship that day
> >>
> >> Today, it is still at Leica and will ship today……
> >>
> >>
> >>
> >> It is like the old joke… Free Beer.. Manana
> >>
> >>
> >>
> >> Today’s story is that I will get  tracker number this afternoon…..
> >>
> >>
> >>
> >> I made 4 calls today to reach someone.. the previous “record” was 10
> calls….
> >>
> >>
> >>
> >> And you wonder why only (who cares if it is an exaggeration….!) rich
> amateurs can afford Leica???????  Pros can not be bothered with the
> hassle…..
> >>
> >>
> >>
> >> It is not a matter of not having a camera to shoot with ( the A7 and
> the MM can do the job)
> >>
> >> It is MY camera, and I want it back…..
> >>
> >>
> >>
> >>
> >>
> >> As an amateur, I am entitled to absolutely NO special service…..  no
> rush, no nada.
> >>
> >> The camera was sent to Leica on July 8.  In case you are going to
> calculate, that is 3 months.
> >>
> >> It has been sitting on the shelf at Leica, repaired, for at least a
> week, probably 2 weeks….
> >>
> >>
> >>
> >> The problem was that the glass cover plate over the sensor fell off…
> loose….  On the 8th day of a 42 day vacation.
> >>
> >>
> >>
> >> Please. No comments on how you got your Leica back in 4 seconds, all
> fixed, from a basket case of screws nuts and bolts…..
> >>
> >>
> >>
> >> My previous experience was an M6 sent on for repair, and when it got
> back, the body case was so badly bent that a film cassette would not fit…
> >>
> >>
> >>
> >> Are these guys really serious about getting market share?
> >>
> >>
> >>
> >> If you NEED to have your camera functional, maybe a Nikon or Canon
> really is a better choice….
> >>
> >>
> >>
> >> Rant off.
> >>
> >>
> >>
> >>
> >>
> >> Frank Filippone
> >>
> >> Red735i at verizon.net
> >>
>
>
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-- 
Steve