[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

[Steve Barbour]

> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
> 
> Trying to work out where your hold-up is, Solms/Wetzlar have sent my kit back within a day or so of completion. In the last 12 months, three sensors (M9, original Monochrom and S2-P, plus currently on my third S AF failure), all carried out free including shipping…..



 that is the way it should be, how long did it take?  I wonder why the enormous difference in the service different people have received. Leica needs to look into this and correct it.


steve



> 
> john
> 
> -----Original Message-----
> 
> John.. are you REALLY willing to pull my chain when I am basically exploding over this issue?????
> 
> Really????????????
> 
> Frank Filippone
> Red735i at verizon.net
> 
> 
> -----Original Message-----
> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On Behalf Of John McMaster
> Sent: Thursday, October 06, 2016 1:58 PM
> To: Leica Users Group
> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
> 
> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week turnaround door to door....
> 
> john
> 
> -----Original Message-----
> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On Behalf Of Frank Filippone
> Sent: Thursday, 6 October 2016 8:57 p.m.
> To: 'Leica Users Group'
> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
> 
> My M9 is STILL at Leica….
> 
> 2 weeks ago Tuesday I was told it would ship that day.
> 
> Waited a week, checked, and they were going to ship it THAT day
> 
> Checked yesterday, it will ship that day
> 
> Today, it is still at Leica and will ship today……
> 
> 
> 
> It is like the old joke… Free Beer.. Manana
> 
> 
> 
> Today’s story is that I will get  tracker number this afternoon…..
> 
> 
> 
> I made 4 calls today to reach someone.. the previous “record” was 10 calls….
> 
> 
> 
> And you wonder why only (who cares if it is an exaggeration….!) rich amateurs can afford Leica???????  Pros can not be bothered with the hassle…..
> 
> 
> 
> It is not a matter of not having a camera to shoot with ( the A7 and the MM can do the job)
> 
> It is MY camera, and I want it back…..
> 
> 
> 
> 
> 
> As an amateur, I am entitled to absolutely NO special service…..  no rush, no nada.
> 
> The camera was sent to Leica on July 8.  In case you are going to calculate, that is 3 months.
> 
> It has been sitting on the shelf at Leica, repaired, for at least a week, probably 2 weeks….
> 
> 
> 
> The problem was that the glass cover plate over the sensor fell off… loose….  On the 8th day of a 42 day vacation.
> 
> 
> 
> Please. No comments on how you got your Leica back in 4 seconds, all fixed, from a basket case of screws nuts and bolts…..
> 
> 
> 
> My previous experience was an M6 sent on for repair, and when it got back, the body case was so badly bent that a film cassette would not fit… 
> 
> 
> 
> Are these guys really serious about getting market share?
> 
> 
> 
> If you NEED to have your camera functional, maybe a Nikon or Canon really is a better choice…. 
> 
> 
> 
> Rant off.
> 
> 
> 
> 
> 
> Frank Filippone
> 
> Red735i at verizon.net
> 
> 
> 
> 
> 
> 
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