[Leica] Who to contact at Leica NJ?

[Howard Ritter]

I called customer service directly (selecting the service option) two weeks ago and a very helpful lady told me I could ask for a reservation and expect service in August, or just send my M9 in with a cover letter for immediate service and expressing a wish to trade up to an MM. I did so the next day, and a week later I received a form confirming sensor damage and my wish to trade up. I called the next day, talked to the same lady, confirmed my wish, gave her my credit card number. She confirmed that they had MMs in stock and would ship in a couple of days. My MM arrived today at the UPS distribution center in Raleigh where I’ll pick it up after returning from an out of town trip 48 hrs from now.

Now, THAT is legendary service!

Fergit the email. Call!

—howard


> On Mar 7, 2016, at 4:01 PM, Peter Klein <pklein at threshinc.com> wrote:
> 
> I sent Leica USA Service an email asking for a place in line for a Monochrom sensor replacement, using the e-address  on Leica USA's Web site.  No response after a week.  Does anyone know the number of a specific person I can contact to get things moving?
> 
> --Peter
> 
> 
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