[Leica] Computer advice needed following problems - UPDATE

[Gerry Walden]

Following my long email of Saturday, I have spoken with Iiyama this morning who, without hesitation, apologised and agreed to send a new screen out tomorrow. That is what I call customer service from both Apple and Iiyama - a totally new computer, a totally new screen and £240 ($340) in the bank.

Gerry

> On 17 Jan 2016, at 07:14, Gerry Walden <gerry.walden at icloud.com> wrote:
> 
> Thank you everybody who has tried to help. All cables have been tested on other equipment to ensure they are working fine, as have all adapters. I am 100% sure this is not cable related.
> 
> Gerry
> 
>> On 16 Jan 2016, at 22:05, Gerry Walden <gerry.walden at icloud.com> wrote:
>> 
>> Ric
>> 
>> Thanks for your input. A new HDMI cable would not explain why the new replacement screen would not work with the new computer when connected via the DVI slot.
>> 
>> Gerry
>> 
>>> On 16 Jan 2016, at 22:01, RicCarter <ric at cartersxrd.net> wrote:
>>> 
>>> i’d sure try a new hdmi cable
>>> 
>>> ric
>>> 
>>>> On Jan 16, 2016, at 4:41 PM, Gerry Walden <gerry.walden at icloud.com> wrote:
>>>> 
>>>> As some of you know I have had problems with mu Mac Mini computer. I now need somebody who knows something to advise me. The history is as follows:
>>>> 
>>>> I have a Mac Mini which was purchased from Apple and was upgraded from 4 to 8gb of Ram by them. The original purchase was about 15 months ago. This was connected to an Iiyama 27’ monitor via the HDMI port. The monitor was purchased in May 2015.
>>>> 
>>>> About 3 weeks ago the computer froze and I had a white screen with thousands of coloured pixels over it. All aspects of the computer were checked out at the Apple store with no fault found, but for safety they re-installed to operating system but on return home the fault persisted so the next day I returned to the store and they again checked the computer thoroughly and again no fault was diagnosed. Meanwhile I had connected the laptop to the screen via the DVI port and all was working fine (the laptop has no HDMI slot). This tended to suggest that it was the HDMI port on the screen that was faulty.
>>>> 
>>>> I contacted Iiyama who sent another screen down, and this was installed on Tuesday of this week. Today the problem returned, this time the screen being black (with a faint glow) with a broad black band down the centre of it.
>>>> 
>>>> I returned to the Apple store who uttered something about a fault on the video output side as being a possibility, and replaced the machine with a brand new one. The new machine already has 8gb RAM in it and a much larger hard disk because it is a newer model. They also refunded my original upgrade costs of £240 ($340) which is great. On installing the new machine and connecting it to the screen my problem persists.
>>>> 
>>>> MY QUESTION IS  is it possible that a problem with the first machine has damaged both screens if a component was faulty. To me it seems unlikely that the new Iiyama screen would fail after only 5 days use, but anything is possible. BTW the new computer is working fine at the moment with an old Acer screen.
>>>> 
>>>> Your thoughts on the subject would be appreciated.
>>>> 
>>>> Thanks!
>>>> 
>>>> Gerry
>>>> 
>>>> Gerry Walden LRPS
>>>> www.gwpics.com
>>>> +44 (0)23 8046 3076 or
>>>> +44 (0)797 287 7932
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
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>> 
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> 
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