[Leica] What would you conclude?

[Gene Duprey]

Doug,

This is Appalling to say the least.  I have given up owning any further
Leica gear due to cost and the stories of poor service.  I hope your dealer
advocate can get Leica to properly take care of your lens and you.

Gene


On Wed, Dec 7, 2016 at 7:05 PM, Jim Nichols <jhnichols at lighttube.net> wrote:

> Glad you found an ally.  Good luck with your future efforts.
>
> Jim Nichols
> Tullahoma, TN USA
>
> On 12/7/2016 6:22 PM, Doug Herr wrote:
>
>> I wrote:
>>
>> http://www.wildlightphoto.com/temp/_DSC4766.jpg
>> <<<
>>
>> A little more background...
>>
>> The lens does not appear to have suffered additional damage at Leica's
>> facility, but who knows if there's hidden damage or new alignment
>> problems.  The lens spent most of the last 8 months in Wetzlar, only last
>> week returning to Leica USA.  I have no idea where the rear cap was smashed
>> or if it was on the lens at the time.  The box the lens arrived in is in
>> perfect condition.
>>
>> A southern California dealer, who henceforth will be getting any and all
>> of my photographic business, has taken up my case with Leica, raising some
>> hell in the right places.  And is sending me a new rear cap.
>>
>> I'll be contacting DAG and Jon van Stelton for any further service of
>> this lens.  The lens is currently usable (assuming there was no hidden
>> damage) but any thoughts of an SL and 90-280 APO have been banished from my
>> mind until there's demonstrable proof that Leica's service department has
>> gotten their act together.  Oh, BTW Ted your calendars are in the mail.
>>
>> Doug Herr
>> Sacramento
>> http://www.wildlightphoto.com
>>
>>
>>
>>
>> Doug Herr
>> Birdman of Sacramento
>> http://www.wildlightphoto.com
>> http://doug-herr.fineartamerica.com
>>
>> _______________________________________________
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>>
>>
>
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