[Leica] Anyone having trouble with the new LR beyond importing?

[Gerry Walden]

I have just spent about an hour and a half on the Adobe help line with an agent who didn’t seem to know what he was doing. At least, after getting angry, I am now back to the pre-update version and at the moment things appear to be working. I am rapidly losing faith in Adobe products.

Gerry


> On 21 Oct 2015, at 07:02, Gerry Walden <gerry.walden at icloud.com> wrote:
> 
> I am using (or to be more precise not using) the latest version of LR CC on my Mac Mini with El Capitan. The program has become unusable with it hanging for ever. Yesterday I was on the phone with a very ice girl in India for well over an hour, and she tried everything including taking over my computer remotely, and finally we thought we had it fixed. She went to lie down in a darkened room if she had any sense, and left me with a case number if it played up again. 
> 
> Within a few minutes of her going and my using it, it became unusable again. It is so bad that I can do nothing with it, I might as well not have it on the computer! I wonder if it is a combination of LR and El Capitan, but all other programs are working absolutely fine. Today I anticipate another very long call to India. Fortunately I call a London number and I have a call package that includes all local calls in the price.
> 
> I really am not happy! I will try and manage with a combination of Photo Mechanic and Capture One if I can’t resolve the matter today, but it is not the same.
> 
> Gerry
> 
>> On 21 Oct 2015, at 04:16, Adam Bridge <abridge683 at fastmail.com> wrote:
>> 
>> I’ve been on the road with my wife the past few days, visiting my son his wife and my grandson in DC. Great trip.
>> 
>> I brought along my MacBook Pro - a LOADED MBP - running the latest version of OS X El Capitan and the newest version of LR and Photoshop - the object of this being some photo editing with my wife’s help of the images I took in Africa. Going through 9,000 photos plus an hour or two of video is more difficult that I thought. Making those into a set of coherent stories is even more difficult.
>> 
>> LR has made the process a total disaster. I thought to do a bit of keywording but using the spray can results in either hangs or simply strange behavior. I’ve shifted to full screen mode and then had the side panels render simply as gray spaces requiring a restart of LR.
>> 
>> There’s more. I’m going to have to figure how to to most effectively complain to Adobe about this. I’d like recommendations on how to do that.
>> 
>> Has anyone else had this problem? I’m running on a new installation with all new software installed. I have 16 GB of RAM and 1 TB of SSD. I don’t think it’s a hardware issue.
>> 
>> I’d welcome thoughts.
>> 
>> Thanks!
>> 
>> Adam
>> 
>> 
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> 
> 
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