[Leica] I chatted with the new Leica CEO tonight

[Peter Klein]

Thanks for this, Jay. I'm curious what he had to say about APO ASPH FLE vs.
Mandler.  His intentions re. the company certainly sound good.

I probably should have gone, but I didn't.

--Peter

On Fri, Mar 13, 2015 at 7:16 PM, Doug Herr <wildlightphoto at earthlink.net>
wrote:

> Thanks for the news, Jay.  All sounds good to me, as far as it goes.
>
> Doug Herr
> Birdman of Sacramento
> http://www.wildlightphoto.com
> http://doug-herr.fineartamerica.com
>
>
> -----Original Message-----
> >From: Jay Burleson <leica at jayburleson.com>
> >Sent: Mar 12, 2015 9:23 PM
> >To: Leica Users Group <lug at leica-users.org>
> >Subject: [Leica] I chatted with the new Leica CEO tonight
> >
> >The Leica Store in Bellevue, WA had it's grand opening tonight, and
> >Oliver Kaltner, the incoming CEO, was there, along with a host of other
> >Leica USA folks.
> >I had a chance to chat with Mr. Kaltner for about 15 minutes, one on one.
> >Things of interest he said:
> >His background is very strong on customer service and one of his goals
> >is to make an experience with Leica CS the best in the industry. He
> >feels that it will be difficult in the short term to shorten wait times,
> >due to trained staff concerns, but he wants to make sure that once an
> >item is in for repair Leica goes beyond the industry normal in quality
> >of service.
> >He also said too many new items were leaving the factory not in 100%
> >condition and too many items are not correctly repaired before being
> >sent back to the customer. Correcting that will be a priority.
> >He also changed the normal Leica schedule of having a "road map" meeting
> >from once a year to quarterly. The first quarterly meeting will be the
> >week after he officially takes over as CEO (April 1st). He said Leica
> >needs to be more nimble and wants the company able to respond to
> >legitimate customer needs, with regards to lenses, cameras, and software
> >updates, in a quicker fashion.
> >
> >He seemed very well versed in Leica history and products. He held his
> >own in a discussion about the differences between the 1(A) & 1(C)
> >Barnack cameras, and also regarding the merits of the latest generation
> >APO ASPH FLE lenses vs. Mandler era designs.
> >
> >All in all, I think, if allowed by finances, will bring some good things
> >to Leica.
> >
> >Jay
> >
> >_______________________________________________
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>
>
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