[Leica] I chatted with the new Leica CEO tonight

[Richard Man]

Looks like 2015 is another "interesting time" for Leica.

On Thu, Mar 12, 2015 at 9:23 PM, Jay Burleson <leica at jayburleson.com> wrote:

> The Leica Store in Bellevue, WA had it's grand opening tonight, and Oliver
> Kaltner, the incoming CEO, was there, along with a host of other Leica USA
> folks.
> I had a chance to chat with Mr. Kaltner for about 15 minutes, one on one.
> Things of interest he said:
> His background is very strong on customer service and one of his goals is
> to make an experience with Leica CS the best in the industry. He feels that
> it will be difficult in the short term to shorten wait times, due to
> trained staff concerns, but he wants to make sure that once an item is in
> for repair Leica goes beyond the industry normal in quality of service.
> He also said too many new items were leaving the factory not in 100%
> condition and too many items are not correctly repaired before being sent
> back to the customer. Correcting that will be a priority.
> He also changed the normal Leica schedule of having a "road map" meeting
> from once a year to quarterly. The first quarterly meeting will be the week
> after he officially takes over as CEO (April 1st). He said Leica needs to
> be more nimble and wants the company able to respond to legitimate customer
> needs, with regards to lenses, cameras, and software updates, in a quicker
> fashion.
>
> He seemed very well versed in Leica history and products. He held his own
> in a discussion about the differences between the 1(A) & 1(C) Barnack
> cameras, and also regarding the merits of the latest generation APO ASPH
> FLE lenses vs. Mandler era designs.
>
> All in all, I think, if allowed by finances, will bring some good things
> to Leica.
>
> Jay
>
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>



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