[Leica] OT Sensor rot
Aram Langhans
leica_r8 at hotmail.com
Thu Jun 11 07:19:19 PDT 2015
Update on my Olympus. I hear from them yesterday and they are extending the
warranty to cover the damage and will repair the camera for free. That is
good, but I was still frustrated with the run-around I got and the problems
trying to talk to someone.
Aram
Aram Langhans
(Semi) Retired Science Teacher
& Unemployed photographer
The Human Genome Project has proved Darwin more right than Darwin himself
would ever have dared dream. James D. Watson
-----Original Message-----
From: Aram Langhans [mailto:leica_r8 at hotmail.com]
Sent: Wednesday, June 10, 2015 12:18 PM
To: Mark Rabiner; Leica Users Group
Subject: Re: [Leica] OT Sensor rot
Similar story with me and Olympus going on right now. Sent a camera in
through a camera store. That was three weeks ago and still no estimate. I
tried e-mail and talking to them and basically the will not talk to me since
the camera store is the customer, not me. Even though I own the camera.
Finally made some progress yesterday, so we'll see if they send an estimate
or hopefully extend the warranty about 3 week and cover the problem.
Aram
--------------------------------------------------
From: "Mark Rabiner" <mark at rabinergroup.com>
Sent: Wednesday, June 10, 2015 7:19 AM
To: "Leica Users Group" <lug at leica-users.org>
Subject: Re: [Leica] OT Sensor rot
> You can start by having your camera store send it in for you then
> calling Leica and seeing what kind of response you get. As the camera
> store in this repair transaction is their customer not you you'd be
> lucky if they took the call at all. I wouldn't!
> A lot of years on the Lug and I'm trying to remember someone having a
> camera store send in their Leica to Germany instead of just sending it
> themselves..
> I think this is a first.
>
>
> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
>
>> And it is stories like this that would actively stop me buying a
>> digital Leica of any kind. OK, all cameras are liable to need a new
>> sensor, and no camera is immune from that, but poor customer service
>> like this has no excuses.
>
> Gerry
>
> Gerry Walden
> 023 8046 3076
>
>> On 10 Jun 2015, at 07:43,
>> Herbert Kanner <kanner at acm.org> wrote:
>>
>> Here¹s the final ending of the M9
>> sensor rot story I phoned Leica this morning (about 3 PM their time)
>> and for the first time the phone was answered by a very snarky woman.
>> All she would tell me was that my camera needed a new sensor. When I
>> asked to speak to the technician, she said customers don¹t get to
>> speak to technicians. When I made reference to an upgrade to an M
>> 240, she said that since a camera store sent it in, I had to speak to
>> the camera store!!!.
>>
>> So, I phoned Keeble and
>> Shuchat, and the nice chap there told me that technically, she was
>> right, but !!! He also said that they had also asked the store to
>> send in a picture showing the fault. He wondered why they couldn¹t
>> put a card in the camera and take a picture themselves. So, he
>> promised to make inquiries of Leica as to a deal, and would phone me,
>> probably tomorrow. To my surprise, he phoned me this afternoon with
>> the info. a) I can get an upgrade to an MP for around $350 (I don¹t
>> remember the exact price, because I didn¹t care) or b) an upgrade to
>> an M 240 for $3000. I decided this afternoon to accept that offer,
>> and will phone K&S tomorrow morning. I¹ll just consider it my 93d
>> birthday present.
>>
>>
>> Herbert Kanner
>> kanner at acm.org
>> 650-326-8204
>>
>> Question authority and the
>> authorities will question you.
>>
>>
>>
>>
>>> On Jun 9, 2015, at 1:31 PM, John
>> McMaster <john at mcmaster.co.nz> wrote:
>>>
>>> Leica have moved back to Wetzlar
>> ;-) Also should Kodak get some of this blame, it is not as if Leica
>> made the sensors....
>>>
>>> john
>>>
>>> -----Original Message-----
>>>
>>> Herb, that's
>> not customer service, that's terrible treatment.
>>>
>>> I'd want a very good
>> M240 upgrade discount to compensate. If Leica want to continue to
>> have candles burning on an altar, with willing acolyte, at Rabiner's
>> Church of Solms, they better fix this hole in their reputation.
>>>
>>> Best of luck on the deal.
>>>
>>
>>> Douglas
>>>
>>>
>>>
>>>
>>>
>> _______________________________________________
>>> Leica Users Group.
>>> See
>> http://leica-users.org/mailman/listinfo/lug for more information
>>
>>
>>
>> _______________________________________________
>> Leica Users Group.
>> See
>> http://leica-users.org/mailman/listinfo/lug for more information
>
>
> _______________________________________________
> Leica Users
>> Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>
>
>
>
> --
> Mark William Rabiner
> Photographer
> http://gallery.leica-users.org/v/lugalrabs/
>
>
>
>
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