[Leica] OT Sensor rot

Wed Jun 10 18:44:02 PDT 2015

I went to the Leica store here to find out which card to get now for an
older D-Lux and each guy had wildly different ideas on the subject. In the
end I  turned out lucky that I didn't listen to any of them. They did have
some great prints on the walls. And the guys were nice enough. I was
overwhelmed being in the same room with all those Leicas.
Leica will find out that retail is a form of business which has little
overlap with optical design and manufacture and that its a tough nut to
crack. Not for the faint of heart. I hope they have a real retail guy
running that whole aspect of the cooperation.

On 6/10/15 4:36 PM, "Bob Adler" <rgacpa at gmail.com> wrote:

> I'm wondering, now that there are these new Leica stores everywhere, if
they
> are the place to go for better customer service?

On Wed, Jun 10, 2015 at
> 12:24 PM, RicCarter <ric at cartersxrd.net> wrote:

> remember when buying from a
> local dealer was a good thing for service?
>
> was i wrong all along?
>
>
> ric
>
>
> > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com>
> wrote:
> >
> > Similar story with me and Olympus going on right now.  Sent a
> camera in
> through a camera store.  That was three weeks ago and still no
> estimate.  I
> tried e-mail and talking to them and basically the will not
> talk to me
> since the camera store is the customer, not me.  Even though I
> own the
> camera. Finally made some progress yesterday, so we'll see if they
> send an
> estimate or hopefully extend the warranty about 3 week and cover
> the
> problem.
> >
> > Aram
> >
> >
> --------------------------------------------------
> > From: "Mark Rabiner"
> <mark at rabinergroup.com>
> > Sent: Wednesday, June 10, 2015 7:19 AM
> > To:
> "Leica Users Group" <lug at leica-users.org>
> > Subject: Re: [Leica] OT Sensor
> rot
> >
> >> You can start by having your camera store send it in for you
> then
> calling
> >> Leica and seeing what kind of response you get. As the
> camera store in
> this
> >> repair transaction is their customer not you you'd
> be lucky if they
> took the
> >> call at all. I wouldn't!
> >> A lot of years
> on the Lug and I'm trying to remember someone having a
> camera
> >> store
> send in their Leica to Germany instead of just sending it
> themselves..
> >>
> I think this is a first.
> >>
> >>
> >> On 6/10/15 9:49 AM, "Gerry Walden"
> <gerry.walden at icloud.com> wrote:
> >>
> >>> And it is stories like this that
> would actively stop me buying a
> digital Leica
> >>> of any kind. OK, all
> cameras are liable to need a new sensor, and no
> camera is
> >>> immune from
> that, but poor customer service like this has no
> >>> excuses.
> >>
> >>
> Gerry
> >>
> >> Gerry Walden
> >> 023 8046 3076
> >>
> >>> On 10 Jun 2015, at
> 07:43,
> >>> Herbert Kanner <kanner at acm.org> wrote:
> >>>
> >>> Hereąs the
> final ending of the M9
> >>> sensor rot story I phoned Leica this morning
> (about  3 PM their time)
> and for
> >>> the first time the phone was answered
> by a very snarky woman. All she
> would
> >>> tell me was that my camera
> needed a new sensor. When I asked to speak
> to the
> >>> technician, she said
> customers donąt get to speak to technicians. When
> I made
> >>> reference to
> an upgrade to an M 240, she said that since a camera
> store sent
> >>> it in,
> I had to speak to the camera store!!!.
> >>>
> >>> So, I phoned Keeble and
>
> >>> Shuchat, and the nice chap there told me that technically, she was
>
> right, but
> >>> !!! He also said that they had also asked the store to send
> in a
> picture
> >>> showing the fault. He wondered why they couldnąt put a
> card in the
> camera and
> >>> take a picture themselves. So, he promised to
> make inquiries of Leica
> as to a
> >>> deal, and would phone me, probably
> tomorrow. To my surprise, he phoned
> me this
> >>> afternoon with the info.
> a) I can get an upgrade to an MP for around
> $350 (I
> >>> donąt remember the
> exact price, because I didnąt care) or b) an
> upgrade to an
> >>> M 240 for
> $3000. I decided this afternoon to accept that offer, and
> will phone
> >>>
> K&S tomorrow morning. Iąll just consider it my 93d birthday present.
> >>>
>
> >>>
> >>> Herbert Kanner
> >>> kanner at acm.org
> >>> 650-326-8204
> >>>
> >>>
> Question authority and the
> >>> authorities will question you.
> >>>
> >>>
>
> >>>
> >>>
> >>>> On Jun 9, 2015, at 1:31 PM, John
> >>> McMaster
> <john at mcmaster.co.nz> wrote:
> >>>>
> >>>> Leica have moved back to Wetzlar
>
> >>> ;-) Also should Kodak get some of this blame, it is not as if Leica
> made
> the
> >>> sensors....
> >>>>
> >>>> john
> >>>>
> >>>> -----Original
> Message-----
> >>>>
> >>>> Herb, that's
> >>> not customer service, that's
> terrible treatment.
> >>>>
> >>>> I'd want a very good
> >>> M240 upgrade
> discount to compensate. If Leica want to continue to have
> candles
> >>>
> burning on an altar, with willing acolyte, at Rabiner's Church of
> Solms,
> they
> >>> better fix this hole in their reputation.
> >>>>
> >>>> Best of
> luck on the deal.
> >>>>
> >>>
> >>>> Douglas
> >>>>
> >>>>
> >>>>
> >>>>
>
> >>>>
> >>> _______________________________________________
> >>>> Leica Users
> Group.
> >>>> See
> >>> http://leica-users.org/mailman/listinfo/lug for more
> information
> >>>
> >>>
> >>>
> >>>
> _______________________________________________
> >>> Leica Users Group.
> >>>
> See
> >>> http://leica-users.org/mailman/listinfo/lug for more
> >>>
> information
> >>
> >>
> >> _______________________________________________
>
> >> Leica Users
> >>> Group.
> >> See
> http://leica-users.org/mailman/listinfo/lug for more information
> >>
> >>
>
> >>
> >>
> >> --
> >> Mark William Rabiner
> >> Photographer
> >>
> http://gallery.leica-users.org/v/lugalrabs/
> >>
> >>
> >>
> >
> >
> _______________________________________________
> > Leica Users Group.
> > See
> http://leica-users.org/mailman/listinfo/lug for more information
>
>
>
> _______________________________________________
> Leica Users Group.
> See
> http://leica-users.org/mailman/listinfo/lug for more information
>

-- 
Bob
> Adler
www.robertadlerphotography.com

________________________________________
> _______
Leica Users Group.
See http://leica-users.org/mailman/listinfo/lug for
> more information

-- 
Mark William Rabiner
Photographer
http://gallery.leica-users.org/v/lugalrabs/