[Leica] OT Stockholm Syndrome

[RicCarter]

Herb’s experience is more like my experience with Leica service.

ric


> On Jun 10, 2015, at 8:50 AM, Steve Barbour <steve.barbour at gmail.com> wrote:
> 
> been there, done that.
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> s
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>> On Jun 10, 2015, at 3:20 AM, Philippe <philippe.amard at sfr.fr> wrote:
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>> 
>> Le 10 juin 2015 à 11:23, Steve Barbour <steve.barbour at gmail.com> a écrit :
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>>> 
>>>> On Jun 9, 2015, at 11:43 PM, Herbert Kanner <kanner at acm.org> wrote:
>>>> 
>>>> Here’s the final ending of the M9 sensor rot story I phoned Leica this morning (about  3 PM their time) and for the first time the phone was answered by a very snarky woman. All she would tell me was that my camera needed a new sensor. When I asked to speak to the technician, she said customers don’t get to speak to technicians. When I made reference to an upgrade to an M 240, she said that since a camera store sent it in, I had to speak to the camera store!!!.
>>>> 
>>>> So, I phoned Keeble and Shuchat, and the nice chap there told me that technically, she was right, but !!! He also said that they had also asked the store to send in a picture showing the fault. He wondered why they couldn’t put a card in the camera and take a picture themselves. So, he promised to make inquiries of Leica as to a deal, and would phone me, probably tomorrow. To my surprise, he phoned me this afternoon with the info. a) I can get an upgrade to an MP for around $350 (I don’t remember the exact price, because I didn’t care) or b) an upgrade to an M 240 for $3000. I decided this afternoon to accept that offer, and will phone K&S tomorrow morning. I’ll just consider it my 93d birthday present.
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>>> as they point out  “incredible how people are amazingly thankful, to their terrorist captors” 
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>>> for whatever.
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>> 
>> Been to Solmsholm too?
>> ;-)
>> Ph
>> http://en.wikipedia.org/wiki/Stockholm_syndrome
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>>> 
>>> steve
>>> 
>> 
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> 
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