[Leica] OT Sensor rot

[Herbert Kanner]

Here’s the final ending of the M9 sensor rot story I phoned Leica this morning (about  3 PM their time) and for the first time the phone was answered by a very snarky woman. All she would tell me was that my camera needed a new sensor. When I asked to speak to the technician, she said customers don’t get to speak to technicians. When I made reference to an upgrade to an M 240, she said that since a camera store sent it in, I had to speak to the camera store!!!.

So, I phoned Keeble and Shuchat, and the nice chap there told me that technically, she was right, but !!! He also said that they had also asked the store to send in a picture showing the fault. He wondered why they couldn’t put a card in the camera and take a picture themselves. So, he promised to make inquiries of Leica as to a deal, and would phone me, probably tomorrow. To my surprise, he phoned me this afternoon with the info. a) I can get an upgrade to an MP for around $350 (I don’t remember the exact price, because I didn’t care) or b) an upgrade to an M 240 for $3000. I decided this afternoon to accept that offer, and will phone K&S tomorrow morning. I’ll just consider it my 93d birthday present.

Herbert Kanner
kanner at acm.org
650-326-8204

Question authority and the authorities will question you.




> On Jun 9, 2015, at 1:31 PM, John McMaster <john at mcmaster.co.nz> wrote:
> 
> Leica have moved back to Wetzlar ;-) Also should Kodak get some of this blame, it is not as if Leica made the sensors....
> 
> john
> 
> -----Original Message-----
> 
> Herb, that's not customer service, that's terrible treatment.
> 
> I'd want a very good M240 upgrade discount to compensate. If Leica want to continue to have candles burning on an altar, with willing acolyte, at Rabiner's Church of Solms, they better fix this hole in their reputation.
> 
> Best of luck on the deal.
> 
> Douglas
> 
> 
> 
> 
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