[Leica] Minor additional woe

[Aram Langhans]

Wait a minute, guys.  Before you condemn, give them a chance to make it
right. It doesn't matter what they call the department as long as they get
the job done.  We'll hear how it turns out, I am sure. 

Aram

Aram Langhans
(Semi) Retired  Science Teacher
& Unemployed photographer
 
“The Human Genome Project has proved Darwin more right than Darwin himself
would ever have dared dream.”   James D. Watson

-----Original Message-----
From: Douglas Sharp [mailto:douglas.sharp at gmx.de] 
Sent: Friday, August 07, 2015 9:12 AM
To: Leica Users Group
Subject: Re: [Leica] Minor additional woe

AFAIK Marketing is now the top level and covers customer relations, repairs,
returns, complaints and technical matters.

Cheers
Douglas

On 07.08.2015 18:10, Adam Bridge wrote:
> Wait a moment here. Your support call was forward to MARKETING?
>
> This may be the most grim news out of Leica I’ve heard.
>
> How is this even remotely a marketing issue? It’s technical. It’s about a
change after a software update.
>
> Egad.
>
> Adam
>
>> On Aug 6, 2015, at 4:20 PM, Herbert Kanner <kanner at acm.org> wrote:
>>
>> As soon as I installed the new firmware in my M, the “info” button
produced, in additional to the standard information, an ominous message in
red: “Check battery age”.
>>
>> I called Leica tech support, my theory, in view of the expired firmware,
being that they sent me a camera that had been sitting a long time on the
shelf. But the tech guy said that the M (240) had not been in existence long
enough for a battery to elicit that message. (I wonder that what battery
characteristic the firmware is measuring). So he is fielding my complaint to
the marketing people and I await a phone call.
>>
>> Herb
>>
>> Herbert Kanner
>> kanner at acm.org
>> 650-326-8204
>>
>> Question authority and the authorities will question you.
>>
>>
>>
>>
>>
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>
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