Archived posting to the Leica Users Group, 2017/07/15
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]In business - one is reminded " you are only as good as the last time the customer used you " The second reminder - " you cannot take the customer for granted " It's a shame and a serious let down by the house of Leica - but then do they really care? Just only this week - we see a newly created M 50/1.1 retailing for less than $400 - and that's only the beginning My 2 cents -----Original Message----- From: LUG [mailto:lug-bounces+joelct=singnet.com.sg at leica-users.org] On Behalf Of Doug Herr Sent: Saturday, July 15, 2017 7:39 PM To: lug at leica-users.org Subject: Re: [Leica] UPDATE Re: 280/4 APO repair The lesson I learned from this is that unless there's a dramatic improvement in Leica's service they'll never see another cent from me. Doug Herr Birdman of Sacramento http://www.wildlightphoto.com http://doug-herr.fineartamerica.com Aram Langhans wrote: >>> Lesson learned. If DAG or Sherry can fix it, send it to them instead of Leica. Glad you are getting it back and it will be attached to your camera soon to take the photos that only you can <<< On 7/13/2017 5:28 PM, Doug Herr wrote: > Some time ago I wrote: > > Suppose that 8 months ago you'd sent your most-used lens to Leica for > repair (it was dropped, the front rim has a dent and there are tight > spots in to focussing ring) > > Suppose further that the lens returned yesterday, unrepaired due to a > lack of parts. > > And then suppose you opened the package to find this: > > http://www.wildlightphoto.com/temp/_DSC4766.jpg > > Aside from having sent the lens to bumbling idiots, what would you > conclude? > <<< > > So here's the update: in late May I sent this lens to DAG and today I > received an e-mail describing the work performed to repair the lens to > good working order along with a (very reasonable) bill for the service > and shipping. Needless to say within five minutes I'd sent the funds to him. > Parts needed? Three screws. > > Doug Herr > Birdman of Sacramento > http://www.wildlightphoto.com > http://doug-herr.fineartamerica.com > _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information